Starlink Enterprise Account Specialist (Aviation)

SpaceX • Woodinville, WA

5d

About The Position

The Starlink Enterprise Account Specialist supports enterprise customers from contract signature through service activation, ensuring contract terms are fulfilled. The role reviews and processes customer orders, configures accounts and billing, coordinates with internal teams, monitors activation timelines, maintains accurate records, and identifies opportunities to improve processes and systems. The position focuses on Starlink aviation customers and requires travel to customer sites, other SpaceX locations, and events as needed, as well as availability for extended hours and/or weekends when needed.

Requirements

• Bachelor’s degree, or at least 2 years of professional experience in operations, customer support, or process coordination.
• Willingness to travel to customer sites, other SpaceX locations, and events as needed.
• Must be available to work extended hours and/or weekends as needed.
• Must meet the stated U.S. export-control eligibility requirements: U.S. citizen or national, U.S. lawful permanent resident, refugee, asylee, or eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

• Strong attention to detail for process-driven work.
• Skill interpreting contracts, pricing, and billing rules.
• Ability to collaborate cross-functionally under tight deadlines.
• Proficiency in Excel, Salesforce, Smartsheet, or similar tools.
• Ability to turn partner feedback into improvements.
• Excellent written and verbal communication skills.
• Ability to multitask accurately and take ownership.

Responsibilities

• Review and validate purchase orders and related documents, including Letters of Authorization and pricing, for compliance.
• Create and configure customer accounts, service lines, hardware assignments, and billing structures.
• Apply pricing, discounts, and terms in accordance with customer contracts.
• Coordinate with Sales, Finance, Logistics, and Customer Support to process orders through activation.
• Track order timelines and flag risks to revenue and activation goals.
• Maintain precise records in internal systems and trackers.
• Identify friction points and recommend scalable process and system improvements.
• Ensure accounts are activated and invoiced on forecasted schedules.

What This Job Offers

• Job Type: Full-time