Starlink Communications Manager (Consumer Lifecycle)

SpaceX • Hawthorne, CA

2d

About The Position

Starlink Consumer Communications is hiring a Communications Manager to run post-purchase email programs for existing customers: plan upgrades, accessories, bundles, and referrals.

Requirements

• Bachelor’s degree in marketing, business, communications, journalism, economics or a related field
• 5+ years of experience in lifecycle marketing, CRM, growth, or consumer communications, with owned programs that drove measurable upsell, upgrade, and retention outcomes

Nice To Haves

• Hands-on experience building automated, trigger-based lifecycle emails: targeting, cadence, A/B testing, and reporting
• Demonstrated ability to write customer-facing copy
• Comfort owning experiment design and commercial metrics (conversion, mix, incremental revenue/ARR, unsubscribe and complaint cost)
• Subscription or consumer-technology experience
• Comfort with data used to target and measure email programs
• Experience working with legal, product, and operations partners

Responsibilities

• Plan, write, and run post-purchase email programs that grow revenue from customers who already have the kit (upsell, upgrades, accessories, referrals, and similar)
• Use targeting, testing, and reporting to improve conversion and scale those programs over time
• Support launches of new offers and products as they become available, with a focus on attach, upgrade, and expansion
• Report on conversion, revenue, and related metrics
• Support other customer communications as needed, including plan and price changes, terms of service, and new-country launches

Benefits

• company stock or long-term cash awards
• potential discretionary bonuses
• Employee Stock Purchase Plan
• comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• short and long-term disability insurance
• life insurance
• paid parental leave
• various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level