Sr. Manager, Retail Channel Management (Starlink Consumer)

SpaceX•Bastrop, TX

23h

About The Position

The Sr. Manager of Retail Channel Management leads global retail channel operations for Starlink Consumer within the central Consumer Growth support organization. The role brings retail channel managers across regions into one operating team with shared processes, tools, and standards, and owns the flow of retail demand into product on shelves, including order processing, inventory allocation, kit and accessory readiness, and support for new retail launches. The position connects regional growth teams that manage retailer and distributor relationships with Starlink functions responsible for building, planning, and shipping hardware. It ensures retailer demand is reflected in accurate forecasts, that kits and accessories reach distributor and retailer warehouses on time and retail ready, and that issues are identified and resolved before they cause empty shelves.

Requirements

Bachelor's degree in business, supply chain, operations, engineering, or a related analytical field.
8+ years of experience in retail channel operations, supply chain, demand planning, sales operations, or consumer products operations.
5+ years of experience leading teams, including managing managers.
Ability to travel 50% or more domestically and internationally as needed.
Ability to work extended hours and weekends as needed, including coverage across global time zones.
Must meet the stated U.S. government export-control eligibility requirements or be eligible to obtain required authorizations.

Nice To Haves

10+ years of experience in consumer electronics or consumer hardware sold through national retailers and distributors.
Experience leading distributed teams across multiple regions and time zones, including teams embedded in other organizations.
Experience with retailer and distributor order flow, including PO processing, EDI, vendor compliance, retail-ready packaging and labeling standards, returns, and chargebacks.
Experience with S&OP and demand planning, including building channel forecasts and reconciling sell-in, sell-through, and inventory.
Experience launching new retail partners and rolling out programs across hundreds or thousands of doors.
Working knowledge of international logistics, including import and customs, distribution center operations, and distributor warehousing.
Familiarity with product compliance, certification, and labeling requirements across international markets.
Expertise in data analytics, forecasting, and performance management; Excel required, with SQL, Power BI, or similar tools strongly preferred.
Track record of building processes and tools from the ground up and maintaining operational commitments.
Familiarity with consumer hardware and subscription service models, including in-store activation.
Leadership experience in fast-paced, startup-like cultures focused on cross-functional coordination and high standards.

Responsibilities

Lead global retail channel operations for Starlink Consumer and set the operating standard for supporting retail and distribution partners worldwide.
Lead the global retail channel management team, consolidate team members across regions, define roles, coverage, and operating cadence, and direct retail operations staff embedded in regional growth organizations.
Own the retail order lifecycle from purchase order to delivery, including PO intake, order entry, allocation, fulfillment, shipment tracking, and receiving issues; standardize order templates and drive useful automation.
Support new retail door openings and expansions through launch checklists, initial load-in orders, inventory positioning, merchandising and fixture readiness, in-store activation setup, and handoffs to regional teams.
Own retail inputs into demand planning and S&OP by consolidating regional distributor and retailer forecasts for kits and accessories, reconciling them against sell-in, sell-through, and inventory, and representing retail demand in production and supply planning reviews.
Partner with supply chain, logistics, and regional distribution center teams to balance retail and online inventory, prioritize retail orders, and keep weeks of supply, backorders, and aged orders within plan.
Maintain retail-readiness standards for products, including correct part numbers and product mapping, UPC and barcode quality, regulatory certification marks, packaging, and pallet integrity; work with production and compliance to catch issues before products leave the factory or RDC.
Build and operate the retail channel reporting cadence for order status, fill rate, on-time delivery, inventory by retailer and RDC, sell-through, activation rates, and open issues, with clear owners and dates.
Track production, inventory, and logistics issues affecting retail and lead cross-functional resolution, including relabeling, returns, replacement shipments, and retailer communication.
Partner with product, engineering, and platform teams on retail tooling, including in-store activation and affiliate ordering APIs, retail kit tracking, and retailer system integrations.
Represent retail channel requirements to Hawthorne, Bastrop, and other SpaceX sites, and communicate global constraints to regional teams so decisions are executable.