Corporate Communications Manager II - Consumer Lending Communications

TD Bank•Mount Laurel, NJ

About The Position

The Corporate Communications Manager II develops and executes communications plans, programs, projects, and strategies consistent with TD’s corporate standards and business priorities. Within TD’s U.S. Corporate and Public Affairs team, this role serves as a strategic communications advisor to Consumer Lending leaders, helping support growth objectives, colleague engagement, organizational effectiveness, customer-focused innovation, and TD’s reputation as a trusted financial institution. The position partners with executives and teams across Corporate and Public Affairs, Marketing, Legal, Compliance, Risk, Government Affairs, Human Resources, and business functions to deliver coordinated communications about TD’s lending capabilities, products, services, and strategic priorities. It requires strong writing, business acumen, judgment, and the ability to explain complex lending and financial-services topics clearly to diverse audiences. The role leads cross-functional projects, independently manages programs, advises increasingly senior stakeholders, and applies communications expertise to business challenges and opportunities. The position manages projects from scoping through launch, develops internal and external communications and media strategies, advises on sensitive reputational issues, and oversees project budgets and communications channels. It also supports research, analysis, executive visibility, thought leadership, employee engagement, and the effective use of digital and visual media. The role is based in Mount Laurel, New Jersey, and is listed for 40 hours per week.

Requirements

Undergraduate degree, relevant professional certifications or designations, or equivalent experience.
At least 7 years of relevant experience.
Advanced knowledge of communications disciplines, media channels, internal and external audiences, public relations, consulting principles, supported business lines, the banking industry, and customers.
Knowledge of current and emerging competitor and market trends.
Knowledge of risk management environments, standards, and regulations.
Ability to manage budgets and work within budget constraints.
Ability to contribute to functional strategy and advise senior leadership.
Skill in mentoring, coaching, and performance management.
Ability to lead, plan, implement, and evaluate program and project activities to complete initiatives.
Sound judgment and decision-making ability.
Strong negotiation, problem-solving, communication, and influencing skills.
Ability to collaborate and build relationships across teams and functions.
Skill in analytical software, data-analysis methods, and reporting techniques.
Skill in computer applications, including Microsoft Office.
Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
Ability to work independently and as a team member.
Ability to handle confidential information with discretion.
Ability to translate complex information into compelling business context and advice and gain alignment across senior stakeholders.

Nice To Haves

Experience in financial services, lending, consumer banking, mortgage, auto finance, or consumer credit.
Experience developing communications strategies for complex business initiatives and organizational change.
Experience supporting executive visibility, thought leadership, and leadership communications.
Experience pitching media, developing reporter relationships, and supporting media opportunities.
Experience working with or managing public relations agencies.
Knowledge of lending products, residential mortgage lending, auto finance, consumer credit, or dealer finance.
Experience navigating communications in highly regulated environments.
Strong understanding of executive communications, employee communications, and stakeholder engagement strategies.

Responsibilities

Advise Consumer Lending leaders on communications strategies and tactics aligned with business objectives and initiatives.
Develop and manage internal and external strategic and tactical communications on behalf of senior management.
Coordinate communications activities and deliverables with business partners and third parties.
Provide communications consulting, conduct due diligence, and develop and deliver key messages in accordance with internal standards and processes.
Establish processes to coordinate, prioritize, and distribute broad communications using appropriate channels.
Develop standards for the form and content of communications across channels and formats.
Develop, manage, and evaluate the effectiveness of communications vehicles and delivery channels.
Prepare and manage project communications budgets and manage spending, billing, forecasts, and budget variances.
Manage projects from scoping and briefing through launch and fulfillment, following established processes, privacy requirements, and brand standards.
Participate in project scoping and preplanning, advising partners on recommended tactics and solutions.
Keep stakeholders informed about progress or changes to content, budget, direction, timelines, or status, and escalate issues when appropriate.
Create or manage digital and social content strategies across channels for internal and external audiences.
Develop proactive public relations campaigns to increase share of voice and strengthen the brand.
Provide strategic media counsel and serve as a bank spokesperson when appropriate.
Advise executives on sensitive reputational issues and support executive visibility and thought leadership.
Use visual media, including video, photography, interactive digital features, and infographics, to communicate TD stories.
Conduct internal and external research and meaningful analysis; draw conclusions, make recommendations, and assess program effectiveness.
Monitor emerging issues, trends, and regulatory requirements and assess potential impacts.
Identify and manage risks, resolve escalated high-risk issues, and maintain a culture of risk management and control.
Monitor service and productivity, identify efficiencies, and implement continuous process and performance improvements.
Lead cross-functional teams and projects, mentor others, and share expertise and best practices.
Maintain productive relationships across business lines and control functions and support alignment with enterprise and regulatory requirements.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Training programs
Online learning platform
Mentoring programs
Variable compensation or incentive awards, potentially including cash and/or equity awards