Starbucks Team Leader

Giant Eagle•Westfield, MA

About The Position

Starbucks Team Leaders develop the Starbucks department and its Baristas, who prepare coffees and specialty beverages. They provide customer service, maintain department records and standards, and are accountable for department operating performance. The role provides motivational leadership, coaches and develops Team Members, promotes inclusion and diversity, and maintains safety for Team Members, guests, and products. Team Leaders also support sales and profit goals, manage shrink and labor controls, oversee inventory, and communicate department promotions and plans.

Requirements

1 to 3 years of experience.
High school diploma or equivalent.
At least 18 years of age.
Ability to lift up to 50 pounds.

Responsibilities

Interview, select, and train Team Members; direct, evaluate, and assign their work.
Appraise Team Member productivity and efficiency, address issues and complaints, and discipline Team Members as needed.
Plan department work, schedule effectively, and identify Team Members for development and advancement.
Provide timely feedback and coaching, develop future leaders, and promote respect, inclusion, diversity, and dignity.
Ensure the safety and security of Team Members, guests, products, and the store.
Manage the department budget and inventory, and monitor or implement compliance measures.
Oversee and evaluate Team Member training to reduce turnover, improve efficiency, and control labor costs.
Set and achieve sales and profit goals, make suggestions to guests when appropriate, and manage shrink.
Establish ongoing communication with the team and communicate promotions in coordination with the merchandising team.
Review financial, LOB, and historical reports to improve sales, profits, shrink, labor controls, and reduction.
Oversee period inventories for accuracy and monitor weekly inventory and shrink fluctuations.
Suggest innovative ways to improve the business and provide excellent customer service.