Starbucks Leader

Weis Markets•Waldorf, MD

About The Position

The Starbucks Leader oversees Starbucks department operations and supervises all associates in the department; the specific number of associates depends on store sales volume. The role ensures staffing and schedules meet customer needs, plans for future staffing, and provides consistent associate training. It maintains product availability and inventory flow using the Starbucks Inventory Model, and uses operational systems and assessments to keep the store clean, safe, and ready while meeting health and OSHA requirements. The leader plans and communicates priorities, coaches associates to improve performance and development, and provides information and recognition to support excellent customer experiences and the company’s mission and values. The role analyzes business performance, identifies gaps and opportunities, and plans improvement steps. It may include operating a cash register, handling money according to policy, using company-provided personal protective equipment, and assisting in other departments.

Responsibilities

Ensure staffing and scheduling place associates where and when needed to serve customers, including planning for future staffing needs.
Plan, communicate, complete, and document associate training.
Manage sales and inventory, maintain inventory flow using the Starbucks Inventory Model, and ensure products are available and ready for delivery.
Use operational systems, Customer Support, Ops Station, and Station Assessments to maintain store cleanliness, safety, readiness, and compliance with health and OSHA requirements.
Plan and prioritize work using the four planning steps and Leader Weekly Planning Guide; capture store-specific information and communicate plans to the team.
Coach associates through observations, feedback, and meaningful conversations that support performance and development.
Communicate information associates need to provide a strong customer experience, encourage coffee and craft ambitions, and ensure recognition programs are available and used.
Promote practices that embody Weis Markets’ mission and values.
Analyze business performance, identify trends and standards or opportunity gaps, remove obstacles, and document next steps in the Leader Weekly Planning Guide.
May operate a cash register and follow money-handling policies to prevent cash overages or shortages.
Use company-provided personal protective equipment, including items such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
May assist in other departments.
Supervise all associates in the department.