Starbucks Assistant Team Leader

Brookshire Grocery Company•Edmond, OK

2d•Onsite

About The Position

Ensures coffee and food products are prepared and displayed in accordance with Company standards. Assists with leading Starbucks department personnel to promote department sales and customer service in support of profitability goals. The role oversees the designated department only and works with upper management to train and develop partners. It involves maintaining product quality and food safety, supporting department production, promoting sales, providing customer service, and maintaining a clean and safe environment. Work is generally performed in a retail store.

Requirements

High school diploma or GED and at least one year of related experience, or an equivalent combination of experience and/or higher education.
Must be at least 18 years of age.
Food Handler certification is required.
Completion of the Starbucks Barista Basics Training Program and any additional recommended Starbucks leadership training is required.
Intermediate knowledge of coffee department operations.
Intermediate knowledge of in-store ordering machines and inventory management processes.
Ability to lead and motivate others.
Ability to communicate effectively with customers and partners in writing and verbally.
Ability to multitask and work in a fast-paced environment.
Ability to read and operate digital equipment, meters, dials, and/or calibrated scales.
Ability to safely operate hazardous tools and equipment, such as espresso machines, coffee grinders, and commercial ovens.
Ability to use precision and non-precision hand tools.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Must be attentive to potential hazards and take appropriate action or report them as specified.
Attendance at work is required.

Responsibilities

Work with upper management to train and develop partners through on-the-job training.
Oversee the designated department; responsibilities do not extend to other store departments.
Indirectly help maintain and improve sales performance, financial results, public relations, product quality, and work standards.
Enforce quality control and food safety standards and ensure dated products are stocked and rotated properly.
Inspect coffee products for quality using judgment of aroma, flavor, taste, and color.
Help with department production, including preparing, packaging, and labeling products.
Promote product sales through suggestive selling and appealing product displays.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Greet customers, answer questions, and take orders by phone and in person with a friendly, customer-service-oriented attitude.
Identify potential hazards, remedy them or place appropriate warning signs or devices as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.