Starbucks Assistant Team Leader

Brookshire's•Edmond, OK

1d•Onsite

About The Position

The Starbucks Assistant Team Leader ensures coffee and food products are prepared and displayed according to Company standards. The role assists in leading Starbucks department personnel to promote sales and customer service in support of profitability goals. The position works with upper management to train and develop partners through on-the-job training and oversees the designated department without extending to other store departments. The role indirectly supports department sales performance, financial results, public relations, product quality, and work standards. It enforces quality control and food safety, ensures dated products are stocked and rotated, participates in department production, and promotes sales through suggestive selling and product displays. It also provides friendly customer service and helps maintain a clean, safe, and sanitary working and shopping environment. Work is generally performed in a retail store, with frequent exposure to hot surfaces and extreme indoor cold and heat, and occasional exposure to wet or slippery conditions and cleaning agents. The position requires flexible scheduling, including nights, weekends, and holidays, and attendance at work.

Requirements

High school diploma or GED and at least one year of related experience, or an equivalent combination of experience and/or higher education.
Must be at least 18 years of age.
Food Handler certification required.
Completion of Starbucks Barista Basics Training Program and any additional recommended Starbucks leadership training required.
Intermediate knowledge of coffee department operations.
Intermediate knowledge of in-store ordering machines and inventory management processes.
Ability to lead and motivate others.
Effective written and verbal communication with customers and partners.
Ability to multitask and work in a fast-paced environment.
Ability to read and operate digital equipment, meters, dials, and/or calibrated scales.
Ability to safely operate equipment such as espresso machines, coffee grinders, and commercial ovens.
Ability to use precision and non-precision hand tools.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Attendance at work is required.
Continuously use close and distance vision, depth perception, or the ability to focus; talk and hear; use hands for reaching, touching, or handling; and stand or walk.
Frequently perform strenuous finger or hand movements; bend, kneel, squat, or stoop; and push, pull, maneuver, or lift objects up to 40 pounds.
Occasionally push, pull, maneuver, or lift objects up to 75 pounds.

Responsibilities

Work with upper management to train and develop partners through on-the-job training.
Oversee the designated department; responsibilities do not extend to other departments within the store.
Indirectly maintain and improve sales performance, financial results, public relations, product quality, and work standards.
Enforce quality control and food safety standards and ensure dated products are properly stocked and rotated.
Inspect coffee products for quality, making judgments about aroma, flavor, taste, and color.
Help prepare, package, and label department products.
Promote product sales through suggestive selling and appealing product displays.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Greet customers, answer questions, and take orders by phone and in person.
Remain attentive to potential hazards, remedy them or place appropriate warnings as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.