Starbucks Leader

Weis Markets•Ranson, WV

About The Position

The Starbucks Leader is responsible for staffing and scheduling, associate training, sales and inventory, operating standards, planning, coaching, communication, and business analysis for the Starbucks department. The role ensures appropriate staffing to meet customer needs; plans, communicates, completes, and documents training; and maintains product availability and inventory flow using the Starbucks Inventory Model. The leader uses operational systems and assessments to keep the store clean, safe, and ready while meeting health and OSHA requirements. The role requires planning and communicating priorities, coaching associates to improve performance and development, sharing information that supports excellent customer experiences, and encouraging associates’ coffee and craft ambitions. The leader also analyzes business results, identifies standards or opportunity gaps, and plans follow-up actions. Responsibilities may include cash register operations, proper money handling, use of company-provided personal protective equipment, and assisting in other departments. The position supervises all associates in the department; the number of associates depends on store sales volume.

Requirements

High school diploma or GED required.
At least 3 years of management experience in retail, restaurant, or Starbucks.
At least 18 years old.
Ability to pass a drug test and food safety training.
Ability to pass required HIPAA training and complete other required regulatory compliance training.
Proficiency with Microsoft Office, Outlook, Windows XP, and the Internet.
Ability to read, analyze, and interpret business, technical, and regulatory materials; write reports and business correspondence; and present information effectively.
Ability to calculate figures and amounts, including percentages, and apply basic algebra and geometry.
Ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form.
Committed to customer service that makes internal and external customers feel welcome, important, and appreciated.
Ability to preserve confidentiality, work with purpose and urgency, and organize and prioritize tasks.
Accuracy and attention to detail; familiarity with industry or technical terms and processes; ability to meet strict time frames and deadlines.
Ability to work weekends frequently, holidays, day or evening hours, extended days occasionally, and overtime occasionally.
Ability to walk, balance, stoop, kneel, crouch, crawl, climb stairs or ladders, stand dynamically and statically, and reach.
Ability to lift and carry up to 50 pounds for 20 feet and push or pull up to 50 pounds for 20 feet.
Ability to talk and hear, use hands and fingers for handling and typing tasks, and meet the stated close, distance, color, peripheral, depth, and focus visual requirements.

Nice To Haves

Associate or bachelor’s degree in a business-related or food-service-related field.

Responsibilities

Ensure associates are staffed and scheduled appropriately to serve customers and plan for future staffing needs.
Plan, communicate, complete, and document associate training.
Manage sales and inventory, maintaining product availability and inventory flow using the Starbucks Inventory Model.
Use operational systems, Customer Support, Ops Station, and Station Assessments to maintain store cleanliness, safety, readiness, and compliance with health and OSHA requirements.
Plan and prioritize work using the four planning steps and the Leader Weekly Planning Guide; capture store-specific information and communicate plans to the team.
Coach associates through observation, feedback, and meaningful conversations that reinforce or redirect performance.
Communicate information associates need to provide a strong customer experience; encourage coffee and craft ambitions and ensure recognition programs are available and used.
Promote practices that embody Weis Markets’ Mission and Values.
Analyze business performance, identify trends and gaps, remove obstacles, and record next steps in the Leader Weekly Planning Guide.
Operate and be responsible for cash register operations when called upon, and follow money-handling procedures.
Use company-provided personal protective equipment.
Assist in other departments when needed.
Supervise all associates in the department.