Starbucks/Dept Leader

Kroger•Saint George, WA

About The Position

The Starbucks/Dept Leader directs and supervises the functions, duties, and activities of the coffee kiosk, supporting the Deli Manager with day-to-day operations. The role creates an outstanding customer experience through exceptional service and maintains a safe, clean environment. It is responsible for helping achieve department sales and profit goals while monitoring quality assurance standards and supporting the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The leader supports associates through communication, teamwork, goal-setting, scheduling, training, and performance appraisals. They help plan and implement business plans and promotions, monitor expenses and inventory, maintain accurate pricing and promotional signage, and assist with inventory processes. The role also prepares and serves beverages to company standards, helps customers discover products, and follows food safety and other applicable laws and company guidelines.

Requirements

High school education or equivalent.
Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Management experience preferred.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to achieve company and store goals.
Assist in establishing department performance goals and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment by answering questions about products sold in the department and store.
Offer product samples and demonstrations using brewing equipment.
Prepare drinks and provide consistently high-quality beverages that meet company standards.
Maintain a positive attitude and provide excellent customer service.
Assist in developing and implementing a department business plan and sales promotions with store management.
Inform and educate associates about current, upcoming, and special in-store promotions, including promotions affecting the kiosk.
Help implement the department’s periodic promotional plan and stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Assist in planning, organizing, and supervising inventory processes.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.