Deli/Dept Leader

Kroger•Richmond, VA

10d

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience through exceptional service that satisfies customers’ needs and exceeds their expectations. The role leads, develops, and supports Deli associates while helping deliver the company’s customer and associate promises and demonstrating respect, honesty, integrity, diversity, inclusion, and safety. The position oversees department operations, including associate scheduling and coverage, work assignments, food safety and safety practices, product knowledge, promotions, supply expenses, budgets, financial reports, and the department business plan. The Deli/Dept Leader works with store management to achieve performance goals and desired business results, and must perform the essential functions of the role with or without reasonable accommodations.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities efficiently; identify and resolve problems by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Remain committed to the company’s customer and associate promise and support the Customer 1st team.
Delegate work assignments appropriate to associates’ responsibilities, provide clear direction, and monitor progress.
Be on time for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Adhere to food safety regulations and guidelines; reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Stay current with present, future, seasonal, and special ads; promote corporate brands and ensure associates are educated about them.
Manage Deli associate scheduling to provide adequate department coverage for customer demand.
Provide actionable feedback, help associates connect their work to store initiatives, communicate priorities and goals, and recognize progress.
Maintain and explain product knowledge so associates and customers have the necessary resources.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews; take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.