Deli/Dept Leader

Kroger•Aurora, CO

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience by delivering exceptional service and meeting or exceeding customer needs. The role leads deli associates through interviewing, training, performance evaluation, coaching, feedback, and recognition, while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The leader plans and coordinates department work, staffing, and priorities; communicates store and department goals; supports associates’ development; and helps deliver sales and financial results. The position also promotes company brands, maintains product knowledge, supports sales promotions and business planning, and ensures compliance with food-safety and safety requirements. The leader must be able to perform the essential functions of the position with or without reasonable accommodations.

Requirements

Effective communication and customer-service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities efficiently; delegate assignments with clear direction and monitor progress.
Identify and resolve problems by gathering and analyzing information and developing alternative solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Support the company's customer and associate promise and the Customer 1st team.
Be punctual for work and meetings and ensure responsibilities are covered when absent.
Execute action plans, daily priorities, performance goals, and best practices.
Follow food-safety regulations and guidelines; reinforce safety programs, follow procedures, identify unsafe conditions, and notify store management.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide adequate department coverage for customer demand.
Provide actionable feedback, help associates connect their work to key store initiatives, communicate priorities and goals, and recognize progress.
Maintain and explain product knowledge so associates and customers have the resources they need.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews; take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act with honesty and integrity regarding customer and business information; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodations.