Deli/Dept Leader

Kroger•Wautoma, WI

About The Position

The Deli/Dept Leader provides primary leadership for creating an uplifting, friendly customer experience by delivering exceptional service and meeting or exceeding customer needs. The role demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The leader interviews, trains, evaluates, rewards, and coaches associates while fostering an environment where associates feel valued, appreciated, and engaged. The position organizes and delegates work, communicates department and store priorities, supports associate development, and ensures adequate Deli staffing. It oversees department operations, including food and workplace safety, promotions, product knowledge, supply expenses, budgets, financial reports, and implementation of a department business plan. The role also supports the Customer 1st team and works with store management to achieve performance goals and provide a simple, fresh, and inspired shopping experience.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations and work cooperatively in a fast-paced, sometimes stressful environment.
Ability to lead other associates.
Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Must be able to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for customers.
Prioritize and plan work activities efficiently; delegate assignments with clear direction and monitor progress.
Identify and resolve problems by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Support the company's customer and associate promise and the Customer 1st team.
Be punctual for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Adhere to food safety regulations and guidelines; reinforce safety programs, follow procedures, identify unsafe conditions, and notify store management.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide adequate coverage for customer demand.
Provide actionable feedback, help associates connect their work to store initiatives, communicate priorities and goals, and recognize progress.
Maintain and explain product knowledge so associates and customers have the resources they need.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with department budgets and profit-and-loss reviews; take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.