DELI/DEPT LEADER

The Kroger Co. • Richmond, VA

10d • $18 - $21

About The Position

The Deli Department Leader is responsible for creating an uplifting, friendly customer experience through exceptional service and meeting or exceeding customer needs. The role leads Deli associates by interviewing, training, evaluating performance, rewarding, and coaching them, while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The leader oversees department operations, including staffing and scheduling, customer service, food safety, safety programs, promotional activity, supplies, budgets, financial reports, and business planning. They communicate priorities and company information, orient new associates, delegate work, provide feedback, and support associate growth. The position requires effective leadership and cooperation in a fast-paced, sometimes stressful environment, and the ability to perform essential functions with or without reasonable accommodations.

Requirements

• Effective communication and customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.

Responsibilities

• Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
• Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
• Prioritize and plan work activities efficiently.
• Identify and resolve problems promptly by gathering and analyzing information and developing alternative solutions.
• Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
• Ensure new associates are properly oriented to the department and understand the benefits of working there.
• Support the company’s customer and associate promise and the Customer 1st team.
• Delegate work assignments with clear direction, matching assignments to associates’ responsibilities and monitoring progress.
• Be punctual for work and meetings and ensure responsibilities are covered when absent.
• Execute action plans, daily priorities, performance goals, and best practices.
• Follow food safety regulations and guidelines; reinforce safety procedures, identify unsafe conditions, and notify store management.
• Stay current on present, future, seasonal, and special advertisements.
• Promote corporate brands to customers and ensure associates are educated about them.
• Schedule Deli associates to provide adequate coverage for customer demand.
• Provide actionable feedback, help teams and individuals grow, and connect associate work to key store initiatives.
• Communicate store and department priorities and goals consistently and recognize progress toward them.
• Maintain and explain product knowledge so associates and customers have necessary resources.
• Create and execute sales promotions in partnership with store management.
• Monitor and control department supply expenses.
• Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
• Take appropriate action based on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodations.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan terms or collective bargaining agreements.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Employee Assistance Program counseling.
• Confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed