Deli/Dept Leader

Kroger•Longmont, CO

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and meeting or exceeding customer needs. The position leads Deli associates through interviewing, training, performance evaluation, coaching, and recognition, while fostering a respectful, honest, inclusive, and safe workplace. The leader supports the Customer 1st team, communicates department and store priorities, and helps associates understand how their work contributes to key initiatives. The role oversees department operations, including scheduling for adequate coverage, assigning and monitoring work, maintaining product knowledge, supporting sales promotions, managing supply expenses, and contributing to budgeting and profit-and-loss reviews. The leader develops and implements a department business plan, follows food safety and safety requirements, and takes action on financial reports and daily priorities. The role also requires working cooperatively in a fast-paced environment, managing conflict constructively, and providing support through direct interaction with minors, people with special needs, and older adults.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, cooperatively, and without confrontation.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities efficiently.
Identify and resolve problems by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Support the company's customer and associate promise and the Customer 1st team.
Delegate work assignments with clear direction, matching assignments to associate responsibilities and monitoring progress.
Be punctual for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Adhere to food safety regulations and guidelines.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide adequate department coverage for customer demand.
Provide actionable feedback to help teams and individuals grow.
Help associates identify how their work aligns with key store initiatives.
Communicate store and department priorities and goals consistently and recognize progress.
Maintain and explain product knowledge so associates and customers have the necessary resources.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
Take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.