STARBUCKS/DEPT LEADER

The Kroger Co.•St. George, UT

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Achieve sales and profit goals for the department while monitoring and controlling quality assurance standards. Direct and supervise all functions, duties, and activities for the Coffee kiosk, and support the Deli Manager in day-to-day kiosk operations. Embrace the Customer 1st strategy and encourage associates to provide excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

High school education or equivalent.
Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

Management experience preferred.
Second language speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Assist in establishing department performance goals and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout operating hours.
Assist in training and developing associates and participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Make customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Offer product samples and demonstrations using brewing equipment.
Provide quality beverages consistently and prepare drinks to Company standards.
Maintain a positive attitude.
Assist in developing and implementing a department business plan and in creating and executing sales promotions with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the kiosk.
Assist in implementing the department's promotional plan and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Assist in planning, organizing, and supervising the inventory process.
Follow food safety regulations and guidelines.
Reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.