Starbucks Lead

SpartanNash • Caledonia, WI

5d • Onsite

About The Position

This role prepares coffee shop beverages and food, operates a cash register, and receives payment in a timely and efficient manner while providing courteous customer service. The associate prepares beverages according to established standards and food according to procedures, handles food and beverages safely, and keeps work areas clean. The role also involves stocking and rotating coffee items and merchandise, maintaining knowledge of store programs and product locations, and using check-stand and coffee shop equipment efficiently.

The associate follows company policies and procedures for security, cash handling, product handling, safety, sanitation, personal protective equipment, food safety, cleaning, and guest experience. They communicate loyalty programs, in-store specials, and coupons to customers and model high service standards. Additional responsibilities may be assigned as needed, including tasks in other departments based on customer experience needs.

Requirements

• High school diploma or GED preferred.
• One year of retail or related experience preferred.
• Good verbal communication skills and ability to interact politely and effectively with customers.
• Good customer service and organizational skills; detail-oriented.
• Basic reading, writing, and arithmetic skills.

Nice To Haves

• High school diploma or GED.
• One year of retail or related experience.

Responsibilities

• Prepare coffee shop beverages by brewing, mixing, or blending according to established standards.
• Prepare food items according to procedures.
• Handle food and beverages safely and according to established guidelines; maintain a clean work environment.
• Operate the cash register, itemize customer purchases, and process payments, including cash, checks, credit cards, gift certificates, and coupons.
• Stock items and rotate coffee items and merchandise displays.
• Maintain an understanding of current store programs and product locations.
• Use check-stand and coffee shop equipment efficiently.
• Notify the department lead or manager when products or supplies need to be ordered.
• Follow company policies for security, cash handling and cash-drawer accounting, and product handling, including damaged or spoiled products.
• Maintain a clean, well-stocked department that complies with company safety and sanitation procedures and standards.
• Communicate company programs, in-store specials, and coupons to customers, and model high standards of service.
• Follow PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
• Perform tasks in other departments when assigned based on customer experience needs.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED