Starbucks Lead

SpartanNash • Grand Rapids, MI

6d • Onsite

About The Position

As part of the SpartanNash team, the Starbucks Lead directs and supervises Coffee Shop associates to provide a high standard of customer service and achieve established department sales and profit goals. The role ensures associates’ work shifts support the financial best interest of the store and completes other assigned duties in a timely manner.

The position oversees inventory, receiving, beverage and food preparation, product handling, department presentation, associate training, and scheduling and supervision. The work takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions. Travel requirements vary by assignment.

Requirements

• High school graduate or equivalent (GED).
• Proficiency with computers, including email and spreadsheets.
• Ability to read, write, comprehend, and interpret documents.
• Accounting and bookkeeping skills.
• Ability to interpret and analyze financials.
• Ability to develop and manage budgets.
• Ability to delegate, direct, and implement.
• Suggestive selling skills and product knowledge.
• Attention to detail.

Responsibilities

• Direct and supervise Coffee Shop associates to provide high-standard customer service and achieve department sales and profit goals.
• Ensure department associates’ work shifts contribute to the financial best interest of the store.
• Order and maintain inventory to ensure freshness, product quality, and turnover.
• Check and verify receivables for amount, quality, count or weight, and condition, and store them in appropriate areas.
• Brew, mix, and blend beverages according to established standards.
• Handle spoiled or damaged products according to established guidelines.
• Train others in department activities and functions, including suggestive selling techniques.
• Manage the selection, scheduling, and supervision of associates to meet or exceed departmental productivity levels.
• Maintain familiarity with department products, including differences in price, taste, preparation, and use.
• Prepare food items according to procedures.
• Maintain a clean, attractive, and well-stocked department.
• Complete other duties as assigned in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED