Starbucks Lead

SpartanNash•Caledonia, MI

1d•Onsite

About The Position

This role prepares coffee shop beverages and food, operates the cash register, and receives customer payments in a timely and efficient manner while providing courteous customer service. The position maintains a clean, safe, and well-stocked department, follows food safety, sanitation, security, cash-handling, PPE, and safety requirements, and communicates store programs and promotions to customers. The associate may be assigned tasks in other departments based on customer experience needs, and additional responsibilities may be assigned as needed. The position is based at 9375 Cherry Valley Ave SE, Caledonia, Michigan 49316. It involves working in a typical retail store environment with varied temperatures and exposure to outside weather conditions. Noise is usually low to moderate, and travel requirements vary by assignment.

Requirements

Good verbal communication skills and the ability to interact politely and effectively with customers.
Good customer service and organizational skills; detail-oriented.
Basic reading, writing, and arithmetic skills.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and to bend, stoop, twist, and turn frequently.

Nice To Haves

High school diploma or GED preferred.
One year of retail or related experience preferred.

Responsibilities

Prepare coffee shop beverages by brewing, mixing, or blending them according to set standards.
Prepare food items according to procedures.
Handle food and beverages safely, follow established guidelines, and complete work in a clean environment.
Operate the cash register, itemize customer purchases, and process payments including cash, checks, credit cards, gift certificates, and coupons.
Stock items and rotate coffee items and merchandise displays.
Maintain an understanding of current store programs and product locations.
Understand and efficiently operate check-stand and coffee shop equipment.
Notify the department lead or manager when products or supplies need to be ordered.
Comply with company policies for security, cash handling and cash-drawer accounting, and product handling, including damaged or spoiled products.
Maintain a clean, well-stocked department that complies with company safety and sanitation procedures and standards.
Communicate company programs, in-store specials, and coupons to customers, and model high standards of service.
Follow PPE and safety guidelines.
Follow food safety and cleaning expectations.
Follow guest experience guidelines.
Perform tasks in other departments when assigned based on customer experience needs.
Take on additional responsibilities as assigned.