STARBUCKS/LEAD BARISTA

The Kroger Co.•Phoenix, AZ

13d

About The Position

The Lead Barista helps ensure Starbucks service standards are met and exceeded by providing customers with prompt, quality coffee selection, purchase, and preparation. The role monitors department conditions and follows through to maintain standards while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The Lead Barista supports supervision and direction of department personnel, coordinates assignments and schedules, and maintains department stock, products, equipment, and customer service areas. The role prepares beverages, assists customers with specialty coffee and whole bean selections, and follows Starbucks programs, store procedures, cash-handling requirements, and sanitation standards. The position also supports customers and associates through clear, professional communication and performs other assigned duties.

Requirements

Willingness and availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
Must be a trained and certified barista.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior food-handling experience.
Supervisory skills.

Responsibilities

Increase sales through effective marketing and merchandising of department products.
Assist with supervision and direction of department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates in accordance with duty rosters.
Order and maintain stock and supplies, monitoring their condition and appearance throughout the department.
Monitor code dates and product rotation, and remove out-of-code products.
Hold department personnel accountable for their job assignments and responsibilities.
Write department schedules, coordinating requests and bids with business needs.
Assist customers with selecting and purchasing specialty coffee beverages and whole bean products, as applicable.
Maintain the customer service area and equipment in a clean and appealing manner.
Demonstrate Customer 1st Behavior when responding to customer needs.
Prepare customer beverage orders, including espresso drinks and Coffee of the Day.
Execute and adhere to Starbucks programs, policies, and promotions, including Customer Voice and Siren’s Eye.
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks according to standards and work as a store team player.
Present oneself professionally and communicate clearly in customer and partner interactions.
Perform equipment maintenance according to the preventative maintenance checklist.
Follow cash-handling and register policies.
Follow inventory stocking and recording guidelines.
Communicate effectively with customers and associates; remain prompt, tactful, calm, courteous, and professional in interactions.
Adhere to company policies and procedures, particularly regarding dress code, grooming, sanitation, and a work environment free of unlawful harassment or discrimination.
Perform any and all duties as assigned.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.