Lead Starbucks Barista

Marriott•Phoenix, AZ

About The Position

The Lead Starbucks Barista completes opening and closing duties, operates the MICROS point-of-sale system, manages and secures cash, completes cashier and closing reports, and helps ensure accurate transactions. The role communicates with guests and coworkers and supports coordinated, high-quality service. The Lead Starbucks Barista also assists management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, and serves as a role model. The position requires following company, safety, and security policies; maintaining a clean and professional appearance; protecting confidential information and company assets; and delivering courteous, accessible, professional guest service. Work may involve standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
At least 1 year of related work experience is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for extended periods.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Complete opening and closing duties, including preparing supplies and tools and cleaning equipment and work areas.
Complete closing reports, including MICROS reports.
Record transactions in the MICROS system when orders are placed.
Obtain the change needed for expected business and keep the bank secure.
Count the bank at the end of the shift, complete cashier reports, resolve discrepancies, and submit receipts.
Transport the bank to and from the assigned workstation.
Resolve cash overages or shortages as requested by Accounting.
Communicate with guests and coworkers and help ensure the team works together to provide optimum service.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model for employees.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions; and complete required safety training and certifications.
Maintain a clean and professional uniform and appearance, protect proprietary information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones with appropriate etiquette, and maintain positive working relationships.
Support team goals and ensure adherence to quality expectations and standards.
Perform other reasonable duties as requested by supervisors.