Standard Commercial Lines Account Manager
Insurance Partners Agency LLC•Strongsville, OH
•Hybrid
About The Position
The Standard Commercial Lines Account Manager supports and retains a diverse portfolio of commercial lines clients, serving as a primary resource for coverage placement, policy maintenance, problem resolution, and client satisfaction. The role builds relationships with clients, underwriters, producers, and carriers; provides technical insurance expertise; and manages renewals and routine account servicing. The position is full-time and hybrid from a local office in Ohio.
Requirements
- At least 2 years of Property and Casualty (P&C) large commercial account management experience.
- Strong understanding of commercial insurance coverages, policy provisions, and coverage applications.
- Active Property & Casualty Insurance License.
- Demonstrated knowledge of insurance products, coverages, and coverage interpretation.
- Ability to analyze, explain, and apply insurance coverages to meet client needs.
- Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools.
- Strong analytical, decision-making, and communication skills.
- Professional, polished interpersonal presence.
- Commitment to continuing education.
- Ability to adapt to change and follow agency procedures.
Responsibilities
- Develop trusted partnerships with clients, underwriters, and producers.
- Maintain high satisfaction within the assigned book of business.
- Work with carriers and specialty markets to find appropriate placement for clients.
- Provide technical expertise to assist clients and producers with new business opportunities.
- Review existing policies to identify cross-sell opportunities.
- Manage renewal processes, beginning 90 days before expiration.
- Conduct regular service calls and respond to client inquiries.
- Process endorsements, certificates, audits, and change requests.
- Report claims in accordance with departmental guidelines.
- Maintain accurate, real-time client files in the agency management system to help prevent E&O exposure.
- Process renewals in AMS-360, including billing, commissions, and coding updates.
- Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures.
- Act as a key liaison.
- Perform other duties and projects as assigned.
Benefits
- Health insurance from day one.
- Dental insurance from day one.
- Vision insurance from day one.
- Company-funded health savings account (HSA).
- Life insurance.
- Short- and long-term disability insurance.
- 401(k) with employer match.
- Paid time off, including summer hours.
- Paid parental leave.
- Hybrid work location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
