Standard Commercial Lines Account Manager
About The Position
The Standard Commercial Lines Account Manager supports and retains a diverse portfolio of commercial-lines clients. The role is responsible for coverage placement, policy maintenance, problem resolution, and client satisfaction, while building relationships with clients, underwriters, producers, carriers, and specialty markets. The position is full-time and hybrid, with multiple work locations in Ohio. The Account Manager maintains client files and policy records, manages renewals and billing-related updates, processes policy changes and service requests, and helps identify coverage and cross-sell opportunities. The role also provides technical insurance expertise and ensures work complies with agency procedures and departmental guidelines.
Requirements
- At least 2 years of P&C Large Commercial Account Management experience.
- Strong understanding of commercial insurance coverages, policy provisions, and coverage applications.
- Demonstrated knowledge of insurance products, coverages, and coverage interpretation.
- Ability to analyze, explain, and apply insurance coverages to meet client needs.
- Active Property & Casualty Insurance License.
- Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools.
- Strong analytical, decision-making, and communication skills.
- Professional, polished interpersonal presence.
- Commitment to continuing education.
- Ability to adapt to change and follow agency procedures.
Responsibilities
- Develop trusted partnerships with clients, underwriters, and producers.
- Maintain high satisfaction within the assigned book of business.
- Collaborate with carriers and specialty markets to find suitable coverage placement for clients.
- Provide technical expertise to clients and producers on new business opportunities.
- Review existing policies to identify cross-sell opportunities.
- Manage renewal processes beginning 90 days before policy expiration.
- Conduct regular service calls and respond to client inquiries.
- Process endorsements, certificates, audits, and change requests.
- Report claims in accordance with departmental guidelines.
- Maintain accurate, up-to-date client files in the agency management system to help prevent E&O exposure.
- Process renewals in AMS-360, including billing, commissions, and coding updates.
- Ensure agency-bill policies are invoiced accurately and according to agency procedures.
- Act as a key liaison.
- Perform other duties and projects as assigned.
Benefits
- Health, dental, and vision insurance from day one.
- Company-funded health savings account (HSA).
- Life insurance.
- Short- and long-term disability insurance.
- 401(k) with employer match.
- Paid time off, including summer hours.
- Paid parental leave.
- Hybrid work location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
