Standard Commercial Lines Account Manager
About The Position
The Standard Commercial Lines Account Manager supports and retains a diverse portfolio of commercial lines clients, serving as a key resource for coverage placement, policy maintenance, problem resolution, and client satisfaction. The role builds and maintains client relationships, works with underwriters, producers, carriers, and specialty markets, and provides technical expertise related to commercial insurance coverage and new business opportunities. The position manages renewal processes beginning 90 days before policy expiration and handles service requests, endorsements, certificates, audits, change requests, and claims reporting. It also maintains accurate client records in the agency management system, processes renewals in AMS-360, and ensures accurate agency-bill invoicing in accordance with agency procedures. The position is full-time and hybrid, based in Ohio.
Requirements
- At least 2 years of P&C Large Commercial Account Management experience.
- Strong understanding of commercial insurance coverages, policy provisions, and coverage applications.
- Demonstrated knowledge of insurance products, coverages, and coverage interpretation.
- Ability to analyze, explain, and apply insurance coverages to meet client needs.
- Active Property & Casualty Insurance License.
- Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools.
- Strong analytical, decision-making, and communication skills.
- Professional, polished interpersonal presence.
- Commitment to continuing education.
- Ability to adapt to change and follow agency procedures.
Responsibilities
- Develop trusted partnerships with clients, underwriters, and producers.
- Maintain high client satisfaction within the assigned book of business.
- Collaborate with carriers and specialty markets to identify suitable coverage placements for clients.
- Provide technical expertise to assist clients and producers with new business opportunities.
- Review existing policies to identify cross-sell opportunities.
- Manage renewal processes beginning 90 days before expiration.
- Conduct regular service calls and respond to client inquiries.
- Process endorsements, certificates, audits, and change requests.
- Report claims in accordance with departmental guidelines.
- Maintain accurate, real-time client files in the agency management system to help prevent E&O exposure.
- Process renewals in AMS-360, including billing, commissions, and coding updates.
- Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures.
- Act as a key liaison.
- Complete other duties and projects as assigned.
Benefits
- Health insurance from day one.
- Dental insurance from day one.
- Vision insurance from day one.
- Company-funded health savings account (HSA).
- Life insurance.
- Short- and long-term disability insurance.
- 401(k) with employer match.
- Paid time off, including summer hours.
- Paid parental leave.
- Hybrid work location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
