Standard Commercial Lines Account Manager

Insurance Partners Agency LLC • Akron, OH

9d • Hybrid

About The Position

The Standard Commercial Lines Account Manager supports and retains a diverse portfolio of commercial lines clients. The role is responsible for coverage placement, policy maintenance, problem resolution, and overall client satisfaction. It involves working with clients, underwriters, producers, carriers, and specialty markets; managing renewals and policy changes; and maintaining accurate, compliant client and billing records. The position is full-time and hybrid, with multiple locations in Ohio.

Requirements

• At least 2 years of P&C Large Commercial Account Management experience.
• Strong understanding of commercial insurance coverages, policy provisions, and coverage applications.
• Demonstrated knowledge of insurance products, coverages, and coverage interpretation.
• Ability to analyze, explain, and apply insurance coverages to meet client needs.
• Active Property & Casualty Insurance License.
• Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools.
• Strong analytical, decision-making, and communication skills.
• Professional, polished interpersonal presence.
• Commitment to continuing education.
• Ability to adapt to change and follow agency procedures.

Responsibilities

• Develop trusted partnerships with clients, underwriters, and producers.
• Maintain high satisfaction within the assigned book of business.
• Collaborate with carriers and specialty markets to find appropriate coverage placement for clients.
• Provide technical expertise to assist clients and producers with new business opportunities.
• Review existing policies to identify cross-sell opportunities.
• Manage renewal processes beginning 90 days prior to policy expiration.
• Conduct regular service calls and respond to client inquiries.
• Process endorsements, certificates, audits, and change requests.
• Report claims in accordance with departmental guidelines.
• Maintain accurate, real-time client files in the agency management system to help prevent E&O exposure.
• Process renewals in AMS-360, including billing, commissions, and coding updates.
• Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures.
• Act as a key liaison.
• Perform other duties and projects as assigned.

Benefits

• Health, dental, and vision insurance from day one.
• Company-funded health savings account (HSA).
• Life insurance.
• Short- and long-term disability insurance.
• 401(k) with employer match.
• Paid time off, including summer hours.
• Paid parental leave.
• Hybrid work location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed