Staffing Scheduler – Healthcare / Home Care

Abricare • Springfield, MO

5d

About The Position

The Staffing Scheduler at AbriCare is the operational hub for caregiver scheduling and daily service coordination. The role builds and manages caregiver schedules, maintains client coverage, responds to call-outs and last-minute changes, and proactively resolves staffing gaps to support continuity of care. Strong workforce scheduling experience is the primary focus; home care or healthcare experience is preferred, though substantial scheduling experience in other complex, high-volume environments is also considered.

The position supports day-to-day branch operations and works with the Branch Director, caregivers, clients, and clinical team. When coverage gaps arise, the Staffing Scheduler is expected to provide direct Personal Care Services, including assistance with activities of daily living, companionship, meal preparation, light housekeeping, and mobility assistance, as specified in a client’s care plan.

Requirements

• High school diploma or GED.
• At least 2 years of staff or workforce scheduling experience involving shift coverage and employee assignments.
• Demonstrated experience managing high-volume schedules, call-outs, open shifts, and last-minute staffing changes.
• Strong organizational, problem-solving, communication, and follow-through skills.
• Experience using scheduling, workforce management, EMR, or similar technology.
• Willingness and ability to provide direct caregiver support when coverage needs arise.
• Workforce scheduling experience is required; patient or appointment scheduling experience is not the experience sought.

Nice To Haves

• Home care, home health, healthcare staffing, senior living, behavioral health, or other high-volume workforce scheduling experience.
• Experience coordinating a field-based workforce.
• Familiarity with WellSky or a similar scheduling/EMR platform.
• Knowledge of Medicaid, Missouri HCBS programs, MO DHSS systems, or Electronic Visit Verification (EVV).

Responsibilities

• Build, maintain, and adjust client and caregiver schedules using the organization’s electronic medical record (EMR) system.
• Manage high-volume scheduling activity, including open shifts, call-outs, availability changes, last-minute requests, and urgent coverage needs.
• Identify and resolve coverage gaps before they affect client service.
• Match caregivers to clients based on availability, location, skills, compatibility, preferences, and care requirements.
• Promptly communicate schedules, assignments, and changes to caregivers, clients, and branch leadership.
• Coordinate caregiver coverage across multiple clients, shifts, and competing priorities.
• Partner with the Branch Director and Clinical team to align staffing with client needs and care plans.
• Maintain accurate scheduling and caregiver information in the EMR.
• Provide direct Personal Care Services when coverage is unavailable, including assistance with activities of daily living, companionship, meal preparation, light housekeeping, and mobility assistance.

Benefits

• Competitive hourly compensation commensurate with experience and qualifications.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Six paid holidays.
• Professional development and training opportunities.
• Opportunity to make a meaningful impact in the local community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED