Healthcare Scheduler

Banner Health • Scottsdale, AZ

1d • Hybrid

About The Position

The Healthcare Scheduler coordinates appointments, tests, and procedures across healthcare services to help patients access care. The role works with patients, providers, and clinical teams to schedule services, verify insurance and authorizations, gather and document required information, communicate appointment details, and support a seamless patient experience. The position coordinates scheduling for physicians, medical facilities, and medical practices, including facility resources, physicians, authorizations, insurance verification, benefits, and payment expectations. It provides timely, accurate information and an empathetic, service-focused experience.

The opening team will support a new Scottsdale facility anticipated to launch in early 2027. The selected candidate will train at Downtown Phoenix, Arcadia, or Scottsdale Health Center locations before the facility opens. This is a remote-hybrid position for candidates located in Arizona; work is remote after in-person training. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• At least 1 year of customer service or related experience in a healthcare setting, such as medical office or clinic work or hospital scheduling; other acceptable experience includes laboratory work, medical transcription, medical assisting, or receptionist work in a medical setting, or equivalent experience.
• Ability to provide customer service in a fast-paced inbound contact-center environment.
• Ability to use technology to research information and respond accurately to customer inquiries by phone, email, or instant messaging/chat while maintaining a professional, solutions-oriented demeanor.
• Ability to build customer loyalty through positive interactions and provide an easy customer experience.
• Computer, typing, and accurate, efficient keyboarding skills; ability to use common office software.
• Excellent interpersonal and communication skills and the ability to maintain a positive, helpful attitude with customers, providers, and clinic operations.
• Ability to follow oral and written directions and acquire and use knowledge of the company's customer information systems.
• Excellent organizational and time-management skills.
• Effective teamwork skills and ability to meet deadlines and productivity standards.
• Must be located in Arizona.

Nice To Haves

• Experience in an inbound call center or as a scheduler in a practice-management environment.
• Knowledge of payer contract terms and processes.
• Familiarity with medical terminology.
• Additional related education and/or experience.

Responsibilities

• Schedule medical appointments by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers; receive and initiate calls while following established procedures and protocols.
• Schedule appointments, tests, and procedures using electronic medical record and scheduling software, and identify alternative appointment options when patient preferences are unavailable while adhering to safety protocols.
• Collect and accurately document patient demographics, insurance information, required documents, and pertinent medical information for intake, registration, authorizations, and referrals.
• Provide appointment information, pre- and post-test instructions, locations, and directions; answer questions within established guidelines and refer questions to medical offices when appropriate.
• Set payment expectations and provide estimated payment details where applicable to help patients avoid surprises at the point of service.
• Communicate with patients, facilities, providers, and clinical colleagues by phone, chat, email, electronic medical record messaging, and other digital channels; anticipate needs and respond appropriately.
• Solicit, label, store, and manage scanned documents and physician orders in document imaging software, ensuring required documents are received and orders comply with facility policies.
• Collect pre-payments and verify insurance coverage where applicable.
• Handle inbound and outbound customer and staff communications for facilities in the states where the organization operates, working with departments and staff to provide accurate managed-care information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED