Healthcare Scheduler (AGENCY TEMP)
About The Position
The Healthcare Scheduler supports myPlace Health’s PACE program by coordinating participant appointments and helping older adults access medical, therapy, dental, specialty, and other services. The role coordinates with the interdisciplinary care team, providers, caregivers, transportation, and internal departments to ensure appointments align with individualized care plans and regulatory timeframes. It also supports new participant orientation and initial assessments, resolves scheduling issues, maintains accurate appointment records in an EMR or scheduling software, and communicates appointment details to participants. This is a temporary, full-time, 100% onsite position at the Greater Los Angeles site in Downtown Los Angeles, California (90057), with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The employer requires proof of tuberculosis screening upon hire or proof of a negative screening within the last year; accommodation discussions may be available for qualifying disability, medical, or religious reasons.
Requirements
- High school diploma or GED.
- At least 2 years of experience in medical scheduling, healthcare administration, or a related field.
- At least 1 year of experience working with frail elderly participants.
- Experience using Electronic Medical Records (EMR).
- Strong interpersonal and problem-solving abilities, including the ability to communicate with participants, caregivers, and team members.
- Highly organized and detail-oriented, with the ability to manage multiple scheduling requests.
- Ability to make independent decisions when needed and remain calm in urgent situations.
- Bilingual in English and Spanish.
Nice To Haves
- Experience in PACE, home health, or senior care.
Responsibilities
- Coordinate and confirm medical, dental, therapy, and specialty appointments in alignment with individualized care plans and PACE, CMS, and DHCS regulatory timeframes.
- Schedule external visits with specialists, diagnostic centers, and hospitals, ensuring referrals, authorizations, and transportation are arranged; track follow-ups and inform caregivers and the interdisciplinary team.
- Schedule new participant orientation and initial assessments across medical, therapy, social work, Day Center, and nursing disciplines, and coordinate transportation needs with the Transportation Team.
- Optimize scheduling across care settings by minimizing conflicts and coordinating participant and staff schedules.
- Collaborate with Transportation, Home Care, Medical Records, and Clinic teams to remove scheduling barriers and support care coordination.
- Serve as the primary scheduling liaison among the Senior Center Manager, Clinic Staff, Medical Records, Home Care, and Transportation Coordinators.
- Call participants to confirm external provider appointments and ensure they have the necessary details and support.
- Identify and resolve appointment conflicts, last-minute cancellations, and urgent scheduling requests.
- Enter and update appointment information in the EMR or scheduling software in accordance with internal and regulatory documentation standards.
- Perform other scheduling-related duties as assigned.
Benefits
- Medical coverage.
- 401(k) retirement savings plan with employer match.
- Opportunity to join a team that makes a difference to members and the community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
