Healthcare Scheduler (AGENCY TEMP)

myPlace Health • Los Angeles, CA

4d • Onsite

About The Position

myPlace Health is seeking an organized, detail-oriented, and compassionate professional to join their PACE program as a Scheduler. This temporary full-time onsite position in Downtown, Los Angeles, CA will play a key role in helping older adults access essential medical, therapy, and specialty services. The Scheduler will be responsible for coordinating participant appointments, managing transportation logistics, and collaborating with providers to ensure smooth operations and direct support for the well-being of seniors. The role is ideal for someone who thrives in a fast-paced, mission-driven setting, enjoys problem-solving, and takes pride in keeping things running efficiently within a supportive, team-oriented environment.

Requirements

• A High School Diploma or GED is required.
• At least 2 years in medical scheduling, healthcare administration, or a related field.
• At least 1 year of experience working with frail elderly participants, ensuring they receive care with warmth and efficiency.
• Experience using Electronic Medical Records (EMR) to keep schedules accurate and organized.
• Strong interpersonal and problem-solving abilities, with the ability to connect with participants, caregivers, and team members.
• Highly organized and detail-oriented, with the ability to manage multiple scheduling requests while ensuring smooth operations.
• Comfortable making independent decisions when needed and staying calm in urgent situations.
• Bilingual in English and Spanish.

Nice To Haves

• Experience in PACE, home health, or senior care is a plus!

Responsibilities

• Coordinate and Schedule Participant Appointments – Manage and confirm medical, dental, therapy, and specialty appointments while ensuring alignment with individualized care plans and regulatory timeframes (PACE, CMS, DHCS).
• Facilitate External Appointments – Schedule participant visits with specialists, diagnostic centers, and hospitals, ensuring all necessary referrals, authorizations, and transportation arrangements are in place. Track follow-ups and keep caregivers and the IDT informed.
• Organize New Participant Orientation & Initial Assessments – Schedule orientation day for new participants, ensuring assessments across multiple disciplines, including medical, therapy, social work, Day Center, and nursing. Identify transportation needs and coordinate with the Transportation Team to ensure smooth onboarding.
• Optimize Scheduling Across Care Settings – Act as the “quarterback” of participant scheduling, minimizing conflicts and optimizing both participant and staff schedules to ensure efficiency and seamless care delivery.
• Collaborate with Key Teams – Work closely with the Transportation, Home Care, Medical Records, and Clinic teams to remove scheduling barriers and improve participant care coordination.
• Liaison Between Key Departments – Serve as the primary point of contact between the Senior Center Manager, Clinic Staff, Medical Records, Home Care, and Transportation Coordinators, ensuring smooth scheduling workflows.
• Participant Communication & Follow-Up – Place confirmation calls to participants for external provider appointments, ensuring they have all necessary details and support.
• Manage Scheduling Conflicts & Urgent Requests – Proactively identify and resolve appointment conflicts, last-minute cancellations, and urgent scheduling needs to ensure continuity of care.
• Maintain Accurate Documentation – Enter and update appointment details in the Electronic Medical Record (EMR) or scheduling software, ensuring compliance with internal and regulatory documentation standards.
• Other duties as assigned – Adapt to the evolving needs of the PACE program and support additional scheduling-related tasks as needed.

Benefits

• Base salary range: $20.00 to $27.50 per hour
• Medical Coverage
• Excellent 401(k) Retirement Saving Plan with employer match.
• An opportunity to become part of a team that makes a difference to our members and our community every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED