Healthcare Scheduler (AGENCY TEMP)

myPlace Health•Los Angeles, CA

5d•Onsite

About The Position

myPlace Health is a PACE organization backed by SCAN Group that provides older adults with coordinated medical care, social activities, and daily support to help them live safely, independently, and with dignity in their communities. The Healthcare Scheduler supports participant access to medical, dental, therapy, specialty, and other services by coordinating appointments, transportation, referrals, authorizations, and follow-ups. The role works closely with participants, caregivers, providers, and interdisciplinary teams to keep care delivery efficient and aligned with individualized care plans and applicable regulatory timeframes. This is a temporary, full-time, 100% onsite position at the Greater Los Angeles site in Downtown Los Angeles, California (90057). The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position requires a high school diploma or GED, at least two years of relevant scheduling or healthcare administration experience, at least one year of experience working with frail elderly participants, EMR experience, and bilingual English and Spanish skills. A tuberculosis screening is required upon hire or proof of a negative screening within the prior year, subject to the stated accommodation process.

Requirements

High school diploma or GED.
At least 2 years of experience in medical scheduling, healthcare administration, or a related field.
At least 1 year of experience working with frail elderly participants.
Experience using Electronic Medical Records (EMR).
Bilingual in English and Spanish.
Strong interpersonal and problem-solving abilities when communicating with participants, caregivers, and team members.
Strong organization and attention to detail, with the ability to manage multiple scheduling requests.
Ability to make independent decisions when needed and remain calm in urgent situations.
Ability to work onsite at the Greater Los Angeles site, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Provide proof of tuberculosis screening upon hire or proof of a negative screening within the last year, subject to the stated accommodation process.

Nice To Haves

Experience in PACE, home health, or senior care.

Responsibilities

Coordinate and confirm medical, dental, therapy, and specialty appointments in accordance with individualized care plans and PACE, CMS, and DHCS regulatory timeframes.
Schedule external visits with specialists, diagnostic centers, and hospitals, ensuring referrals, authorizations, transportation, and follow-up tracking are addressed; keep caregivers and the interdisciplinary team informed.
Arrange new participant orientation days and initial assessments across medical, therapy, social work, Day Center, and nursing disciplines; identify transportation needs and coordinate with the Transportation Team.
Optimize appointment schedules across care settings by minimizing conflicts and coordinating participant and staff schedules.
Collaborate with Transportation, Home Care, Medical Records, and Clinic teams to resolve scheduling barriers and improve care coordination.
Serve as the primary scheduling point of contact among the Senior Center Manager, Clinic Staff, Medical Records, Home Care, and Transportation Coordinators.
Call participants to confirm external provider appointments and ensure they have necessary details and support.
Identify and resolve appointment conflicts, last-minute cancellations, and urgent scheduling needs.
Enter and update appointment information in the EMR or scheduling software in compliance with internal and regulatory documentation standards.
Perform other scheduling-related duties as assigned.