Staffing Scheduler/Coordinator

Mass General Brigham•Salem, MA

3d•$20 - $28•Onsite

About The Position

The Staffing Scheduler/Coordinator manages and coordinates the scheduling of healthcare professionals to maintain adequate staffing levels in healthcare settings. The role works with healthcare providers, staff members, and other departments to support efficient and effective patient care. The position does not require patient care. This position is onsite at 81 Highland Avenue and has a 36-hour scheduled workweek on the night shift. It is a regular employee position. The pay range is $19.81–$28.30 per hour.

Requirements

High school diploma or equivalent; experience may be accepted in lieu of a degree.
Customer service experience; 1–2 years required, preferably in a clinical setting.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Proficiency in scheduling software and Microsoft Office Suite.
Ability to handle multiple tasks in a fast-paced environment.
Ability to collect and analyze information and develop statistical analyses and reports.

Nice To Haves

Call center or high-volume practice experience.
Electronic Medical Record experience.
Two to three years of experience in scheduling, administrative support, a receptionist role, or a customer service position.
Strong leadership and team-building skills, including the ability to motivate and inspire others.

Responsibilities

Develop, maintain, and manage schedules for nurses, physicians, and support personnel, taking patient needs and staff availability into account.
Serve as the primary point of contact for staff scheduling issues and inquiries; communicate schedule changes, updates, and requirements to staff and relevant departments.
Ensure compliance with healthcare regulations, labor laws, and organizational policies.
Resolve scheduling conflicts and issues promptly and implement contingency plans for unexpected staffing shortages or changes.
Use scheduling software and tools to manage and optimize staff schedules.
Provide staff with support and guidance regarding scheduling policies and practices.
Facilitate communication between healthcare staff and management about scheduling concerns.
Maintain accurate, up-to-date records of staff schedules, hours worked, and related documentation.