Staffing Account Manager

Sound Physicians • ,

2d • $60,000 - $88,000

About The Position

Sound Physicians is seeking a Staffing Account Manager (SAM) to identify and qualify clinicians in support of staffing goals. The role is responsible for onboarding clinicians, obtaining their availability, and helping site teams prepare hospital schedules. The SAM develops and maintains strong working relationships while managing temporary labor costs.

The position oversees clinician communications and shift confirmations, temp labor sourcing and qualification reviews, staffing schedules, clinician rosters, availability-to-schedule dates, payroll and timesheet accuracy, vendor relationships, and temporary labor budgets. It partners with recruiters, field operations, practice managers, coordinators, clinicians, and other stakeholders to resolve barriers, support scheduling best practices, monitor staffing processes and performance, and manage staffing risks. The SAM also handles staffing emergencies after business hours to the best of their ability.

Sound Physicians describes itself as a physician-led medical group with a remote-first culture. The organization offers a competitive benefits package, including medical, dental, and vision insurance; flexible spending accounts; a 401(k) with company match; paid time off; and paid holidays.

Requirements

• Associate’s degree, or an equivalent combination of work experience and education.
• One year of experience in a Staffing Consultant position.
• Expertise in the staffing consultant role.
• Knowledge of scheduling and forecasting.
• Knowledge of operating policies and procedures.
• Effective presentation skills.
• Strong negotiation skills.
• Strong response times.
• Ability to interact and communicate with individuals at all levels of the organization.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• Demonstrated resourcefulness, adaptability, collaboration, intellectual curiosity, passion, strategic thinking, and teamwork.

Responsibilities

• Communicate with temporary clinicians to fill schedule gaps, confirm shifts, and create confirmation detail letters.
• Source temporary labor and review clinician qualifications.
• Coordinate temporary-labor orientations and clinical shifts to build and maintain hospital staffing schedules.
• Attend local and regional calls and represent the Staffing Department professionally.
• Partner with Echo Recruiters to identify incoming clinicians and maintain relationships with active temporary clinicians.
• Build relationships with internal and external stakeholders and clinicians to achieve customer goals and objectives.
• Use a consultative approach to remove barriers and identify solutions.
• Partner with field operations to manage and reduce temporary labor costs.
• Forecast, evaluate, and manage clinician rosters and bench.
• Audit staffing success and KPIs, escalate areas of concern, and mitigate risk.
• Ensure temp payroll and timesheets are accurate.
• Train Practice Coordinators and Managers and maintain a dotted-line relationship with them regarding staffing functions.
• Manage third-party vendor relationships.
• Maintain the specified active-roster ratios for open FTEs and the staffing model.
• Ensure accurate available-to-schedule dates for managed labor.
• Evaluate W2 contractual shift obligations monthly.
• Handle staffing emergencies that may arise after business hours, to the best of their ability.
• Manage SAS terms, non-starts, and deactivations.
• Educate new Practice Managers and Coordinators on the temp labor process.
• Maintain site schedule needs during periods of Practice Coordinator or Practice Manager attrition.
• Monitor processes to ensure Practice Managers are following them.
• Serve as a subject matter expert on the temp labor process, Shift Admin, and Salesforce.
• Escalate systemic process breakdowns to the Director of Operations and process noncompliance to the Medical Director or RMD.
• Partner with Practice Managers to guide them on scheduling best practices.
• Understand and manage the temp labor budget, review the BTR tool biweekly, and use it to make staffing forecasts.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• 401(k) retirement savings plan with company match
• Paid time off accruing immediately at 15 days per year, in accordance with the company PTO policy
• Ten company-paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree