Staffing Manager
About The Position
The Staffing Manager coordinates caregiver schedules and coverage to meet client needs, taking into account caregiver availability, service areas, qualifications, transportation limitations, and client-specific requirements. The role responds to service interruptions, arranges replacement caregivers, communicates schedule information, and serves as a key contact for caregivers, clients, families, and office staff. The position monitors staffing and coverage risks and addresses timekeeping and scheduling issues, including EVV exceptions and mileage or travel-time submissions. It supports care-note verification and payroll readiness, maintains accurate records in AxisCare and other approved systems, and promptly escalates safety, care, and client concerns. The Staffing Manager also coordinates staffing needs with recruiting and branch leadership, follows applicable company policies, protects confidential information, and participates in assigned on-call coverage.
Requirements
- Strong scheduling, organization, and time-management skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional during call-outs, staffing emergencies, and rapidly changing situations.
- Strong attention to detail and commitment to accurate documentation.
- Ability to manage multiple priorities and follow through on time-sensitive responsibilities.
- Sound judgment and the ability to recognize when a concern requires immediate escalation.
- Comfort communicating by phone with caregivers, clients, families, and company leadership.
- Ability to learn and confidently use scheduling, EVV, payroll, and communication systems.
- Reliable attendance and availability for scheduled on-call responsibilities.
- Ability to handle sensitive and confidential information appropriately.
Nice To Haves
- Previous experience in staffing, scheduling, healthcare coordination, home care, office management, customer service, or a related field.
- Experience with AxisCare, Rippling, EVV systems, or home-care scheduling.
Responsibilities
- Build, maintain, and adjust caregiver schedules based on client needs, caregiver availability, approved service areas, qualifications, transportation limitations, and client-specific requirements.
- Respond promptly to caregiver call-outs, late arrivals, early departures, missed visits, coverage gaps, and other service interruptions.
- Locate and coordinate replacement caregivers to maintain consistent client care.
- Communicate schedule confirmations, changes, expectations, and client-specific information clearly and professionally.
- Serve as a primary point of contact for caregivers, clients, families, and members of the office team.
- Monitor open visits, staffing shortages, caregiver availability, and upcoming coverage risks.
- Review and address missed punches, manual time entries, EVV exceptions, scheduling discrepancies, mileage submissions, travel time, and other timekeeping concerns.
- Support care-note verification and payroll-readiness processes as assigned.
- Identify and promptly escalate changes in client condition, falls, injuries, hospitalizations, medication concerns, unsafe conditions, boundary concerns, complaints, suspected abuse, neglect, exploitation, and other priority care concerns.
- Ensure caregivers receive relevant, factual safety information before accepting assignments with known risks or behavioral concerns.
- Support caregivers who report unsafe, inappropriate, or out-of-scope working conditions.
- Maintain accurate and timely documentation in AxisCare and other company-approved systems.
- Coordinate with the Recruiting Manager and branch leadership regarding staffing shortages, caregiver availability, and urgent hiring needs.
- Follow company policies related to client safety, caregiver safety, confidentiality, privacy, wage-and-hour requirements, transportation, and documentation.
- Participate in scheduled on-call coverage and remain reachable and able to access necessary systems while assigned.
- Protect confidential client, employee, payroll, and company information.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
