(USA) Staff, Technology Operations
About The Position
As a Staff member in Technology Operations, you will lead the management and execution of complex programs, scale MCS performance through foundational improvements, expansion, and differentiated service capabilities. The role includes overseeing budgeting, risk assessment, and progress monitoring while fostering collaboration across teams and stakeholders. You will provide strategic insights into technology initiatives, influence decisions, and drive operational excellence. Your work will support impactful solutions that improve business performance and efficiency, maintain compliance with company standards, and promote continuous improvement in a dynamic technology environment. The Multichannel Solutions Team advances Walmart’s shared-inventory fulfillment across channels and business models. By integrating partners, systems, inventory, and operations, the team delivers scalable solutions that improve inventory productivity. Through program management, data analysis, stakeholder collaboration, operational excellence, and financial management, the team supports reliable execution and Walmart’s strategic growth and business objectives.
Requirements
- Proven expertise in program and financial management, including budgeting, cost monitoring, and ROI projection.
- Strong skills in program estimation, risk assessment, and mitigation for projects of small to medium complexity.
- Experience in program monitoring and control, cross-functional coordination, and maintaining project health.
- Proficiency in stakeholder management, influencing, and building consensus through clear, concise communication.
- Solid understanding of business operations, KPIs, and decision-making processes aligned with organizational goals.
- Knowledge of the technology landscape and ability to translate business requirements into strategic initiatives.
- Competence in data analysis to support business planning and performance evaluation.
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 4 years of experience in project management, program management, program operations, or a related area.
- Option 2: 6 years of experience in project management, program management, program operations, or a related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 3 years of experience in project management, program management, program operations, or a related area.
- Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.
Responsibilities
- Enable and define the path for future launches.
- Lead cross-functional launch readiness and performance-improvement mechanisms.
- Define service requirements, assess requirements, and identify risks to support successful project completion.
- Manage and monitor program budgets, providing financial inputs for business cases and operating plans.
- Monitor program progress against milestones and lead cross-functional meetings to address schedules, risks, and dependencies.
- Define integrated plans aligned with business priorities, establishing charters and performance baselines.
- Build stakeholder consensus through clear, concise communication and influence decision-making.
- Translate business requirements into technology strategies and initiatives, driving execution and measurable value.
- Evaluate program effectiveness and recommend efficiency improvements.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Live Better U Walmart-paid education benefit program, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
