Staff, Technology Operations
About The Position
The Staff, Technology Operations role supports technology and business operations across multiple projects and programs. The position involves managing project financial plans, delivery schedules, and expenditures; estimating resources and identifying risks; translating business and domain requirements into technology projects and solutions; and aligning work with the overall technology strategy. The role defines program goals, deliverables, schedules, accountability, modules, responsibilities, and milestones for projects of varying complexity. It monitors progress and program health, coordinates cross-functional meetings, and takes action to address issues or risks. The employee also works with stakeholders to build consensus, communicate recommendations using relevant data, and connect business needs with practical technology outcomes. Telecommuting or working from home is permitted. The position requires a master's degree or equivalent in Computer Science, Management Information Systems, Information Technology, or a related field and one year of relevant experience, or a bachelor's degree or equivalent in one of those fields and three years of relevant experience. The employer will accept any amount of experience with the listed required skills.
Requirements
- Master's degree or equivalent in Computer Science, Management Information Systems, Information Technology, or a related field, plus at least one year of experience in project management, program management, program operations, or related experience; OR a bachelor's degree or equivalent in one of those fields, plus at least three years of such experience.
- Experience with technical project management.
- Experience with Salesforce configuration and development.
- Experience implementing Sales and Finance workflows in a CRM.
- Experience with bulk data loading and data quality maintenance.
- Experience architecting technical solutions based on business requirements.
- Experience training end users to use CRM flows and automations.
- Experience solving production issues and supporting users.
- Experience managing user licenses, user profiles, installed packages, and updates.
- Experience collaborating across teams on shared CRM changes, enhancements, and regression testing.
- Experience integrating external applications for client onboarding and financial processes such as invoicing.
- Experience maintaining synchronized sandbox and production environments.
- Experience gathering stakeholder requirements and communicating with vendors or engineering teams.
- Experience following and implementing the software development lifecycle, including requirements, development, testing, and deployment.
Responsibilities
- Understand financial plans for implementing multiple projects and monitor delivery schedules and expenditures across projects within a program.
- Estimate resources needed to complete small- to medium-complexity projects and identify potential risks.
- Attend to key stakeholders and their priorities, participate in business tasks, and communicate considerations relevant to business decisions.
- Develop business cases for projects with projected return on investment or cost savings.
- Demonstrate functional knowledge of the business unit or domain and translate its requirements into projects, activities, and tasks aligned with technology strategy.
- Connect business-unit or domain needs with tangible solutions and results, and participate in creating new processes and ways of working.
- Define goals, deliverables, schedules, accountability matrices, project modules, responsibilities, and milestones for multiple medium- to high-complexity projects within a program.
- Monitor project progress against approved milestones and timelines; lead cross-functional or pillar meetings to review schedule, health, issues, risks, and dependencies.
- Take appropriate measures to restore program health when problems arise.
- Communicate clearly with stakeholders, build a professional network, and give and seek constructive feedback.
- Present data and logic to influence teams, customers, and stakeholders; communicate results and recommendations in a structured manner.
- Listen to differing technical perspectives and connect them to the product or technology in development.
- Configure and develop Salesforce, including implementing Sales and Finance workflows in the CRM.
- Perform bulk data loading and maintain data quality.
- Architect technical solutions based on business requirements and train end users to use CRM flows and automations.
- Resolve ongoing production issues and support users.
- Manage user licenses, profiles, installed packages, and updates.
- Collaborate with cross-functional teams using a shared CRM instance on changes, enhancements, and regression testing.
- Integrate external applications for client onboarding and financial processes, including invoicing.
- Keep sandbox environments up to date and synchronized with production.
- Gather stakeholder requirements and communicate with vendors or engineering teams.
- Follow and implement the software development lifecycle, including requirements, development, testing, and deployment.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Education assistance, including company-paid college degrees.
- Company discounts.
- Military service pay.
- Adoption expense reimbursement.
- Performance-based incentive awards, including annual or quarterly performance incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
