Staff, Technology Operations

Walmart • Bentonville, AR

6d • Hybrid

About The Position

The Staff, Technology Operations role supports technology and business stakeholders by managing and coordinating projects and programs, with responsibilities spanning financial management, estimation, business operations, technology landscape awareness, program definition, monitoring and control, and stakeholder consensus. The position translates business-domain needs into projects and practical technology solutions, supports creation of business cases, and contributes to processes and ways of working. It is located at 811 Excellence Dr, Bentonville, Arkansas, and telecommuting or working from home is permitted.

The role requires a master's degree or equivalent in Computer Science, Management Information Systems, Information Technology, or a related field and one year of relevant experience, or a bachelor's degree or equivalent in one of those fields and three years of relevant experience. Required skills and experience include technical project management and hands-on Salesforce configuration, development, integration, administration, user support, data management, testing, and deployment. The employer will accept any amount of experience with the listed required skills.

The stated salary range is $90,000 to $180,000 per year. Additional compensation may include annual or quarterly performance incentives. Walmart describes a benefits package that includes health coverage, financial benefits, paid time off, disability coverage, education assistance, discounts, military service pay, adoption expense reimbursement, and other benefits; eligibility and terms may vary.

Requirements

• Master's degree or equivalent in Computer Science, Management Information Systems, Information Technology, or a related field, plus at least one year of experience in project management, program management, program operations, or related experience; OR a bachelor's degree or equivalent in one of those fields, plus at least three years of such experience.
• Experience with technical project management.
• Experience with Salesforce configuration and development.
• Experience implementing Sales and Finance workflows in a CRM.
• Experience with bulk data loading and data quality maintenance.
• Experience architecting technical solutions based on business requirements.
• Experience training end users to use CRM flows and automations.
• Experience solving production issues and supporting users.
• Experience managing user licenses, user profiles, installed packages, and updates.
• Experience collaborating with cross-functional teams in a shared CRM instance on changes, enhancements, and regression testing.
• Experience integrating external applications for client onboarding and invoicing.
• Experience maintaining sandbox environments and keeping them synchronized with production.
• Experience gathering stakeholder requirements and communicating with vendors or engineering teams.
• Experience following and implementing the software development lifecycle, including requirements, development, testing, and deployment.
• The employer will accept any amount of experience with the listed required skills.

Responsibilities

• Understand financial plans for implementing multiple projects and monitor project delivery schedules and cost expenditures.
• Estimate resources needed for small- to medium-complexity projects and identify risks to successful completion.
• Address stakeholder priorities, participate in business tasks, communicate considerations for business decisions, and provide examples of information needed for sound decisions.
• Support technology and domain stakeholders in resolving complex issues, including identifying needed skills and explaining technology impacts.
• Develop business cases for projects with projected return on investment or cost savings.
• Demonstrate functional knowledge of the business unit or domain and translate its requirements into projects, activities, and tasks aligned with the technology strategy.
• Connect business-domain needs with tangible technology solutions and results.
• Participate in creating new processes and ways of working.
• Define goals, deliverables, and schedules for multiple medium- to high-complexity projects within a program, aligned with strategic objectives.
• Create project accountability matrices, decompose programs into modules, and assign responsibilities and milestones.
• Monitor and evaluate project progress against approved milestones and timelines.
• Lead cross-functional or pillar coordination meetings to review schedules, project health, issues, risks, and dependencies.
• Take appropriate measures to restore program health when problems arise.
• Communicate clearly in stakeholder meetings involving one or two teams; build professional networks and exchange constructive feedback.
• Present data and logic to influence teams, customers, and stakeholders, and communicate recommendations in a structured, evidence-based manner.
• Listen to different technical perspectives and connect them to the product or technology in development.
• Configure and develop Salesforce, including implementing Sales and Finance workflows in the CRM.
• Perform bulk data loading and maintain data quality.
• Architect technical solutions based on business requirements.
• Train end users to use CRM flows and automations.
• Resolve ongoing production issues and support users.
• Manage user licenses, profiles, installed packages, and updates.
• Collaborate with cross-functional teams using a shared CRM instance on changes, enhancements, and regression testing.
• Integrate external applications to support client onboarding and financial invoicing.
• Keep sandbox environments current and synchronized with production.
• Gather stakeholder requirements and communicate them to vendors or engineering teams.
• Follow and implement the software development lifecycle, including requirements, development, testing, and deployment.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty and voting leave.
• Short-term and long-term disability.
• Education assistance, including 100% company-paid college degrees.
• Company discounts.
• Military service pay.
• Adoption expense reimbursement.
• Performance-based incentive awards, with additional compensation potentially including annual or quarterly performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level