Staff, Technology Operations

Walmart•Bentonville, AR

4d•Hybrid

About The Position

The Staff, Technology Operations role supports technology and business operations across multiple projects and programs. Responsibilities span financial management, estimating program resources and risks, understanding business priorities and financial goals, and translating business-domain requirements into projects aligned with technology strategy. The role develops business cases, supports stakeholders in resolving complex issues, and helps create new processes and ways of working. The position defines goals, deliverables, schedules, accountability, and milestones for multiple projects, then monitors progress against approved plans. It leads cross-functional coordination meetings, addresses risks and dependencies, and takes steps to restore program health when needed. The role also builds stakeholder consensus by presenting data-based recommendations, listening to differing technical perspectives, and communicating effectively with teams and customers. Work location: 811 Excellence Dr, Bentonville, AR 72716. Telecommuting or working from home is permitted.

Requirements

Master’s degree or equivalent in Computer Science, Management Information Systems, Information Technology, or a related field, plus 1 year of experience in project management, program management, program operations, or related experience; OR a bachelor’s degree or equivalent in one of these fields, plus 3 years of such experience.
Experience with technical project management.
Experience with Salesforce configuration and development.
Experience implementing Sales and Finance workflows in a CRM.
Experience with bulk data loading and data quality maintenance.
Experience architecting technical solutions based on business requirements.
Experience training end users to use CRM flows and automations.
Experience solving ongoing production issues and supporting users.
Experience managing user licenses, user profiles, installed packages, and updates.
Experience collaborating with cross-functional teams on shared CRM changes, enhancements, and regression testing.
Experience integrating external applications for client onboarding and financial processes, including invoicing.
Experience maintaining sandbox environments and synchronizing them with production.
Experience gathering stakeholder requirements and communicating them to vendors or engineering teams.
Experience following and implementing the software development lifecycle, including requirements, development, testing, and deployment.
The employer will accept any amount of experience with the required skills.

Responsibilities

Understand the financial plan for implementing multiple projects and monitor delivery schedules and expenditures across projects within a program.
Estimate resources needed for small- to medium-complexity projects and identify risks to successful completion.
Address key stakeholder priorities, participate in business tasks, communicate considerations for business decisions, and demonstrate understanding of the business model and financial goals.
Support technology and domain stakeholders in resolving complex issues, including identifying needed skills and explaining technology impacts.
Develop business cases for projects with projected return on investment or cost savings.
Apply functional knowledge of the business unit or domain and translate its requirements into projects, activities, and tasks aligned with technology strategy.
Connect business needs with practical solutions and results, and participate in developing new processes and ways of working.
Define goals, deliverables, and schedules for multiple medium- to high-complexity projects within a program, aligned with strategic objectives.
Create project accountability matrices, decompose programs into modules, and assign responsibilities and milestones.
Monitor project progress against approved milestones and timelines; lead cross-functional or pillar coordination meetings to review progress, health, issues, risks, and dependencies.
Take appropriate measures to bring program health back on track when necessary.
Communicate clearly in stakeholder meetings, build professional networks, and seek and provide constructive feedback.
Present data and logic to influence teams, customers, and stakeholders; structure recommendations using relevant data; listen to differing technical perspectives and connect them to the product or technology being developed.
Configure and develop Salesforce, including implementing Sales and Finance workflows in the CRM.
Load bulk data and maintain data quality; architect technical solutions based on business requirements.
Train end users to use CRM flows and automations; resolve production issues and support users.
Manage user licenses, profiles, installed packages, and updates.
Coordinate CRM changes, enhancements, and regression testing with cross-functional teams sharing the CRM instance.
Integrate external applications for client onboarding and financial processes such as invoicing.
Keep sandbox environments current and synchronized with production.
Gather stakeholder requirements and communicate them to vendors or engineering teams.
Follow and implement the software development lifecycle, including requirements, development, testing, and deployment.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Education assistance, including 100% company-paid college degrees.
Company discounts.
Military service pay.
Adoption expense reimbursement.
Performance-based incentive awards, including annual or quarterly performance incentives.