Staff Scheduling Associate

Cleveland Clinic • Cleveland, OH

1d

About The Position

The Staff Scheduling Associate is part of Cleveland Clinic’s Centralized Staffing Operation team and provides customer service and support to caregivers on nursing units at Cleveland Clinic hospitals. The role reviews and communicates staffing and scheduling adjustments, including nurse-to-patient ratios, helping improve patient care and operations across the Cleveland Clinic Enterprise. The position works evenings, 3:30 p.m.–12:00 a.m., including every other weekend and holiday.

Requirements

• High school diploma or GED and two years of customer service experience; an associate degree may substitute for up to one year of the stated experience, or a bachelor’s degree may substitute for up to two years.
• Proficiency in MS Office, Excel, and database software.

Nice To Haves

• One year of staffing or scheduling experience.

Responsibilities

• Work with management of assigned facilities and units to review staffing levels and ensure licensed and unlicensed staffing supports safe, quality patient care and operational needs.
• Generate and review 24-hour staffing projections.
• Seek shift coverage by phone and/or text, including for special circumstances.
• Conduct the Lack of Work process according to Standard Operating Procedure when needed.
• Identify and resolve complex staffing issues affecting patient care.
• Use multiple computer systems to communicate with nursing leadership across hospitals.
• Collaborate with nurse leadership to review current and anticipated staffing needs.
• Collaborate with nursing institute timekeeping to ensure caregivers’ time is coded correctly.
• Facilitate scheduling of PRN and agency caregivers for assigned units.
• Document caregiver schedule changes in Kronos.
• Serve as a point of contact for unit call-offs.
• Record, document, and report call-offs according to Standard Operating Procedure.
• Compile ad hoc and scheduled reports for Chief Nursing Officers, Nursing Directors, and Nurse Managers.
• Attend and successfully complete required training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED