Partner Scheduling Associate

Veritext•Fort Worth, TX

23h•$20 - $24

About The Position

In Partner Scheduling (Central), the Partner Scheduling Associate manages the scheduling of independent contractors for proceedings and helps create a positive experience for internal and external clients before proceedings take place. The role assigns requested resources by 3 p.m. local time on the day before a proceeding, maintains relationships with reporters and other outside vendors, and responds to client requests while helping ensure upcoming jobs are properly executed. The position may be filled at the Representative or Associate level depending on experience.

Requirements

Customer-service orientation and strong interpersonal skills, including the ability to build relationships.
Ability to respond to requests promptly and accurately.
Excellent written and verbal communication skills.
Detail-oriented and organized, with the ability to multitask.

Responsibilities

Assign requested independent contractors and other resources by 3 p.m. local time on the day before each proceeding.
Build and maintain relationships with reporters, agencies, videographers, interpreters, and other outside vendors, and provide support to them.
Understand reporters’ skill sets, geographic restrictions, and schedules to assign them to appropriate work.
Follow best practices when assigning reporters to multiple days or handling other job-specific nuances.
Respond promptly, pleasantly, and professionally to client requests received by email or phone.
Assist reporters and videographers with needs such as directions, equipment issues, and legal questions, escalating to a Veritext colleague when necessary.
Communicate professionally with clients, subcontractors, and staff to help ensure all aspects of upcoming jobs are properly executed.
Resolve issues and escalate them as needed to ensure prompt and accurate resolution.

Benefits

Competitive compensation and total rewards package.
Comprehensive medical, dental, and vision insurance.
Company-paid life insurance.
Short-term and long-term disability insurance.
Earned wage access before payday.
Matched 401(k).
Hybrid or remote work structure for most roles, based on business needs.
Paid time off.
Paid parental leave.
Tuition reimbursement.
Employee equity and referral programs.
Mental health and wellness benefits.
Learning and development opportunities, including ongoing training, mentorship, and access to resources.