Partner Scheduling Specialist
Veritext•Sacramento, CA
•$21 - $26•Hybrid
About The Position
Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (California), you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. We are willing to hire at the Representative, Associate or Specialist level for this role.
Requirements
- Customer service oriented with strong interpersonal skills and the ability to build relationships
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must possess excellent written and verbal communication skills
- Must be detail oriented, organized and be able to multi-task
Responsibilities
- Assign all requested resources (independent contractors, our “partners”) by 3pm local time the day before the proceeding
- Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
- Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work
- Follow best practices for assigning Reporters to multiple days or other job specific nuances
- Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner
- Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary
- Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
- Resolve issues and escalate as needed to ensure prompt and accurate resolution
Benefits
- Comprehensive medical, dental and vision insurance
- Company-paid life insurance
- Short-term and long-term disability insurance
- Earned wage access
- Matched 401(k)
- Paid time off
- Paid Parental Leave
- Tuition reimbursement
- Employee equity and referral programs
- Extensive mental health and wellness benefits
- Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
