Scheduling Specialist

WelbeHealth • Long Beach, CA

9h

About The Position

WelbeHealth’s PACE program provides seniors with medical care and community-based services so they can remain in their homes and communities. The Scheduling Specialist coordinates participant care scheduling and maintains accurate team-member availability for appointments. The role also manages cancellations and rescheduling, responds to participant requests by phone and in person, communicates upcoming appointments, and handles other administrative tasks as needed.

The position supports a growing, mission-driven healthcare organization and offers the opportunity to develop expertise in a structured, supportive healthcare environment. Compensation includes base salary plus bonus; actual compensation depends on experience and relevant qualifications. The posting lists part-time compensation of $23.23–$30.66 USD. Team members working 20 or more hours per week are eligible for the described total rewards package. Proof of vaccination or a vaccine declination form is required before employment, and infection-control and PPE standards apply.

Requirements

• High school diploma or equivalency required.
• At least one year of healthcare experience required.
• At least one year of experience with Electronic Medical Records (EMR).
• Outstanding customer-service orientation, especially in telephone and written communications.
• Excellent organizational and communication skills.

Nice To Haves

• PACE experience preferred.
• PACE or medical scheduling experience is ideal.

Responsibilities

• Coordinate participant appointments effectively.
• Troubleshoot scheduling conflicts and urgent needs, communicating with staff, families, providers, and other stakeholders to meet appointment turnaround times.
• Manage cancellation and rescheduling requests from staff and participants, promptly communicating changes to all parties.
• Respond to incoming phone calls, emails, and other contacts related to scheduling requests.
• Maintain and update team-member availability in source systems so accurate information is reflected.
• Communicate appointment confirmations and reminders according to department protocols, updating appointments as appropriate.
• Respond to participant needs by phone and in person and perform other administrative tasks as needed.

Benefits

• Medical insurance coverage, including medical, dental, and vision.
• 17 days of personal time off (PTO).
• 12 paid holidays observed annually.
• 6 sick days.
• 401(k) savings plan with employer match.
• Comprehensive compensation package including base pay and bonus.
• Additional benefits are available; the posting does not specify them.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED