Scheduling Specialist

Ideatek Telcom LLC • Wichita, KS

1d

About The Position

The Scheduling Specialist coordinates wireless and fiber installations for residential customers as the company expands across Kansas. The role serves as a bridge between customers and field teams, helping optimize technician time while maintaining customer satisfaction. The Scheduling Specialist works closely with Sales, Construction, and Operations to ensure the installation process is clear, efficient, and professional. The position may be remote or hybrid, with occasional travel to Buhler as business needs require. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with an on-call rotation and holiday coverage.

Requirements

• At least 2 years of relevant work experience in scheduling, dispatch, or project coordination.
• Strong communication skills, including active listening and effective problem resolution.
• Strong critical-thinking skills to analyze scheduling scenarios and implement solutions.
• Experience in a fast-paced, customer-facing environment.
• Ability to work Monday through Friday, 8 a.m. to 5 p.m., with an on-call rotation and holiday coverage.
• Detail-oriented, accurate in record-keeping and planning, adaptable to changing priorities, positive under pressure, relationship-focused, organized, and able to multitask and prioritize.

Nice To Haves

• Previous experience in the telecommunications industry, particularly wireless or fiber.
• Familiarity with scheduling software or CRM systems.

Responsibilities

• Coordinate and manage scheduling of residential wireless and fiber installations.
• Support Operations by rescheduling and updating installation appointments as needed.
• Partner with Sales and Construction to relay critical updates.
• Provide exceptional customer service, manage expectations, and support a positive customer experience.
• Resolve scheduling conflicts, optimize technician time allocations, and address capacity constraints.
• Cross-train to assist with dispatch operations and respond promptly to update requests.

Benefits

• Competitive base pay with discretionary quarterly bonus incentives based on company-wide and individual performance.
• Medical, dental, life, and vision benefits.
• 401(k) match.
• Employee coaching and counseling services at no cost to the employee, spouse, and children.
• Tuition reimbursement for continuing education related to individual growth goals.
• Community engagement and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed