Scheduling Specialist

Kaizo Health•Fort Washington, MD

16h•$16 - $20

About The Position

The Scheduling Specialist schedules patients, performs administrative and financial duties, and provides customer service to patients and customers. The role includes coordinating appointments and paperwork, maintaining patient accounts and records, supporting clinic charge and insurance workflows, and communicating daily statistics to clinic teams and managers. The position requires experience in a medical or healthcare setting and familiarity with appointment scheduling, insurance, billing, coding, and HIPAA guidelines.

Requirements

High school diploma or equivalent.
2–3 years of experience in a medical or healthcare setting.
Understanding of and familiarity with appointment scheduling, insurance plans, explanations of benefits, billing, coding, and HIPAA guidelines.
Experience with Microsoft Office, including Excel, Word, and Outlook.
Superior communication and interpersonal skills, excellent phone etiquette, and the ability to multitask while working accurately and efficiently.

Responsibilities

Greet patients over the phone professionally and check voicemail regularly throughout the day.
Schedule appointments accurately and efficiently to support patient satisfaction and provider time.
Email patients appointment confirmations and necessary paperwork, minimizing errors.
Monitor and update DemandForce appointment requests.
Track insurance submissions and alert the appropriate clinic team member about upcoming submissions.
Assist with auditing, re-ordering charges, and closing out clinics the following business day.
Enter patient demographics from paperwork received from clinic staff.
Upload new patient paperwork into patient charts.
Post charges and balance batches before submitting information to the Patient Services Center.
Maintain patient accounts by recording and updating personal and financial information accurately.
Record and collect patient charges and monitor credit extended to patients.
Email daily statistics to clinic team members and managers as needed.
Market SSR services, locations, and retail products, and direct patients to the SSR website when appropriate.
Complete the end-of-day spreadsheet accurately and email it to the appropriate distribution lists.