Scheduling Specialist

AdaptHealth, LLC•Brooksville, FL

13h

About The Position

The Scheduling Specialist coordinates deliveries, setups, and service visits for durable medical equipment (DME), PAP, and oxygen therapy. The role works with patients, physicians’ offices, home health agencies, hospital discharge planners, and field teams to help ensure equipment and services arrive at the right time. It requires an organized, compassionate person who can manage competing priorities in a fast-paced environment and provide professional, empathetic customer service. The specialist uses scheduling, route optimization, and patient management systems to maintain accurate records, delivery instructions, appointment outcomes, and scheduling reports. The role follows scheduling protocols, supports quality initiatives, protects patient confidentiality under HIPAA, completes required training, and complies with AdaptHealth’s Compliance Program. Compensation is based on experience, location, and role level.

Requirements

High school diploma or equivalent.
At least one year of experience in healthcare scheduling, customer service, or administrative support.
Excellent verbal and written communication skills and professional phone manners.
Strong computer proficiency and ability to work with software systems supporting the role.
Strong time-management and multitasking skills, including the ability to manage competing priorities.
Work experience in a fast-paced environment.
Empathy, patience, and commitment to exceptional customer service.

Nice To Haves

Associate’s degree in Business Administration, Healthcare Administration, or a related field; preferred but not required.
Experience with DME, PAP, patient care, and oxygen therapy; preferred but not required.

Responsibilities

Prioritize and expedite critical needs, including emergency oxygen deliveries, CPAP failures, and urgent replacements, with after-hours and weekend coverage when required.
Schedule DME, PAP, and oxygen equipment deliveries, setups, and multi-visit installations according to patient needs and technician availability.
Arrange maintenance visits, equipment exchanges, compliance checks, and pickups of returned, discontinued, or recalled equipment in accordance with manufacturer requirements and care plans.
Coordinate with physicians’ offices, home health agencies, and hospital discharge planners to align equipment delivery with patient discharge and treatment plans.
Confirm appointments, share delivery windows, communicate changes or delays, and respond to scheduling questions professionally and empathetically.
Manage changes, cancellations, and rescheduling; resolve conflicts and optimize daily routes and appointment slots.
Use scheduling, route optimization, and patient management systems to keep records, delivery instructions, and appointment outcomes accurate and current.
Prepare daily, weekly, and monthly scheduling reports and performance metrics for management.
Follow scheduling protocols, support quality initiatives, protect patient confidentiality under HIPAA, complete required training, and comply with AdaptHealth’s Compliance Program.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.