Scheduling Specialist, Associate

UPMC • Pittsburgh, PA

13h • Hybrid

About The Position

The Scheduling Specialist, Associate is a patient-facing call center role based at the Quantum One Building in Pittsburgh’s South Side, with work-from-home arrangements available after training. The specialist serves as a first point of contact and patient advocate, providing guidance and education about scheduling, registration, billing, claims, and patient inquiries. They help patients understand appointment details, directions, parking, and required preparation, while reviewing and maintaining patient demographic, financial, and insurance information. The role also includes coordinating appointments, documenting account actions, processing patient documents, and directing concerns to the appropriate clinical staff or physician’s office.

A monthly incentive program is offered based on performance and three months of employment.

Requirements

• High school diploma or equivalent.
• One year of general customer service experience.
• Act 34 clearance.

Responsibilities

• Answer a multi-line telephone system and schedule appointments according to department protocols, ensuring the appropriate exam, physician, and time slot are selected.
• Redirect calls and take messages when appropriate, coordinating with staff and leadership in other departments as needed.
• Review, verify, and enter patient demographic, financial, and insurance information to maintain data integrity; accurately enter or update information in the appropriate systems and verify or revise information for patients not interviewed within the past 30 days.
• Guide and educate patients regarding scheduling, registration, directions, parking, appointment preparation, billing, claims, and other patient-related inquiries.
• Complete forms and upload, scan, or fax documents as required; follow up on incomplete or inaccessible information to ensure records are complete.
• Obtain, verify, and correct registration information for new and existing patients.
• Mail new patient packets before scheduled appointments and handle medication refill requests.
• Contact patients about post-discharge appointment requirements and coordinate and follow up on their appointments.
• Document all actions taken on patient accounts.
• Identify and address patient concerns, deciding when to handle a call, transfer it to in-house clinical staff, or direct it to the physician’s office.

Benefits

• Work from home after training.
• Monthly incentive program based on performance and three months of employment.
• Terrific benefits and opportunities to grow are mentioned, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED