Staff Scheduling Associate Part Time Evenings

Cleveland Clinic

1d•Remote

About The Position

The Staff Scheduling Associate supports Cleveland Clinic’s Centralized Staffing Operation by providing customer service and staffing assistance to caregivers and nursing units. The role reviews staffing and scheduling adjustments, including nurse-to-patient ratios every four hours, communicates with assigned areas by computer and telephone, prepares and reviews 24-hour staffing projections, and seeks coverage for shifts and special circumstances. The position requires on-site training in Independence, Ohio, which may last approximately one to two months. Applicants must reside in the Cleveland, Ohio area. The position is part-time, works evenings from 3:30 p.m. to 12:00 a.m., and includes rotating weekends.

Requirements

High school diploma or GED.
At least two years of customer service experience.
Proficiency in Microsoft Office, Excel, and database software.
Critical-thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to work in a stressful, fast-paced environment and take appropriate action under pressure.
Strong organizational and time-management skills, a proactive approach, and problem-solving ability.
Ability to build relationships with facility nurse leaders and caregivers and take ownership of challenges.
Ability to reside in the Cleveland, Ohio area.
Ability to complete on-site training in Independence, Ohio.

Nice To Haves

One year of staffing or scheduling experience is preferred.
An associate’s degree may substitute for up to one year of stated experience, or a bachelor’s degree may substitute for up to two years of stated experience.

Responsibilities

Work with management of assigned facilities and units to review staffing levels and ensure appropriate licensed and unlicensed staffing for quality, safe patient care and operational needs.
Generate and review 24-hour staffing projections and seek coverage for shifts and special circumstances by phone or text.
Use scripted responses when appropriate and escalate staffing challenges as needed.
Conduct the Lack of Work process according to standard operating procedures when necessary.
Resolve complex staffing problems with minimal leadership guidance, applying staffing and scheduling knowledge to issues affecting patient care.
Use multiple computer systems to communicate with nursing leadership across hospitals.
Collaborate with nurse leadership to review current and anticipated staffing needs.
Collaborate with nursing institute timekeeping to ensure caregivers’ time is coded properly.
Provide customer support to internal and external caregivers.
Facilitate scheduling of PRN and agency staff to maintain unit operations.
Document caregiver schedule changes in Kronos.
Serve as a point of contact for unit call-offs and accurately record, document, and report them according to standard operating procedures.
Compile scheduled and ad hoc reports for Chief Nursing Officers, Nursing Directors, and Nurse Managers.
Attend and successfully complete required training.
Perform other duties as assigned.