Staff Product Manager

Twilio

6d•$188,240 - $276,700•Remote

About The Position

Twilio is seeking a Staff Product Manager to join its Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s Know Your Customer (KYC) platform and the gateway to accessing Twilio’s communication APIs. The role owns Trust Hub products end to end, with the aim of creating streamlined, intuitive registration experiences while maintaining high KYC standards. The position is remote and based in the United States, with certain state exclusions, and may require occasional travel for in-person project or team meetings.

Requirements

At least 8 years of product management experience in SaaS, IaaS, or PaaS.
A proven track record of leading successful product launches and driving product strategies.
Strong analytical thinking and the ability to use quantitative and qualitative data to make product decisions, gain executive buy-in, and drive measurable outcomes.
Excellent communication and interpersonal skills, including the ability to influence and collaborate across levels and present effectively to internal and external stakeholders.
Strong technical, analytical, and UI/UX design understanding, with the ability to dive into details while maintaining perspective on broader goals.
Initiative, ownership, and accountability to clarify vague priorities, manage conflicting inputs, and advance work through ambiguous and complex challenges.
Bachelor’s degree in Computer Science or Engineering, or equivalent practical experience.

Nice To Haves

Experience building products or services related to APIs or developer experience.
Experience working with telecommunications or other regulated ecosystems.

Responsibilities

Develop and communicate a product vision, strategy, and roadmap aligned with company goals, and generate excitement and buy-in.
Lead cross-functional planning, design, development, and launch of products that execute on the product vision.
Understand customer needs and work with engineering and UX to translate them into product requirements and user stories.
Define key product performance metrics, analyze data to inform product decisions, and measure success.
Manage relationships and expectations with cross-functional stakeholders at all organizational levels.
Conduct regular data-driven business reviews analyzing product execution and revenue and market accomplishments.