Staff Product Manager, Sales Operations
About The Position
Xometry is seeking a Staff Product Manager to lead product strategy within its Sales Technology and Operations team. Working with the VP of Sales Operations, commercial leaders, and Salesforce engineering teams, this role will rebuild core sales technology into a unified revenue and account management engine aligned with the company’s segmentation strategy and customer journeys. The role will develop tooling suited to how different customers buy and sales representatives sell, reduce administrative work for account executives, accelerate standard quotes, support enterprise production programs, and improve visibility into post-order fulfillment milestones. The position will help define a two-year sales technology roadmap while delivering valuable quarterly capabilities. It involves open-ended problem spaces, incomplete roadmaps, targeted metrics, and significant cross-functional work across Buyer Experience, Pricing, Post-Order, and Marketing. Success requires navigating ambiguity, building strategic consensus with executive stakeholders, and influencing teams without direct authority. The role is based in the Waltham, Massachusetts or North Bethesda, Maryland office on a hybrid schedule of three days per week.
Requirements
- At least 10 years of product management experience, with direct ownership of sales technology, revenue operations, CRM platforms, or B2B marketplace sales infrastructure.
- Experience supporting B2B sales organizations with a defined segmentation model and translating segments into differentiated tooling, workflows, and data without over-standardizing.
- Demonstrated understanding of customer journeys across multiple buyer profiles, including technical and non-technical buyers and transactional and program-based buyers.
- Deep architectural mastery of Salesforce, including Sales Cloud, CPQ, complex opportunity models, object hierarchies, territory management, and enterprise integration patterns.
- Hands-on fluency with modern commercial stacks, including sales engagement platforms, conversation intelligence, marketing automation, cloud data warehouses, and reverse ETL tooling.
- Pragmatic understanding of sales behavior, including the realities of quota-carrying representatives and balancing automation with flexibility while avoiding over-engineered procedures.
- Hands-on fluency with AI tools such as Claude and Cursor, and a track record of using them to accelerate product discovery, specification authoring, and delivery.
- Systems-thinking ability to manage technical dependencies across disparate databases, legacy ERPs, and modern cloud platforms.
- Executive presence and demonstrated ability to align senior commercial and technical leaders around a cohesive strategy.
- Ability to make high-stakes decisions under ambiguity and translate business targets into technical requirements and measurable milestones.
- Bachelor’s degree in Computer Science, Engineering, Business, or a related technical field.
Responsibilities
- Build firsthand understanding of journeys for each customer segment and buyer profile through customer conversations and sales representative shadowing, and use those insights to prioritize product work.
- Modernize Salesforce and CRM infrastructure to support multi-stakeholder coverage models and automated hold synchronization across enterprise platforms.
- Establish automated data pipelines for reporting and incentive tracking.
- Develop sales tools and workflows differentiated for each segment’s purchasing and sales motions without over-standardizing.
- Coordinate event-driven outreach by unifying conversation intelligence and marketing tools.
- Build enterprise transaction infrastructure, including e-procurement punchout connectors and sustainment catalogs.
- Deliver collaborative quote workbenches for complex recurring deals.
- Stream real-time production and fulfillment milestones into sales workflows and configure exception alerts so account teams can proactively manage risks and retain clients.
- Align cross-functional partners, synthesize leadership input into product requirements, and secure engineering commitments through influence.
- Translate sales processes into structured specifications for intelligent systems, preserve sales representative judgment where appropriate, and establish a governance framework to route tasks to suitable models.
- Partner with sales leadership to define the two-year sales technology roadmap and deliver quarterly capabilities.
Benefits
- 401(k) match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, sick leave, floating holidays, and fixed holidays
- Maternity and bonding leave
- Employee assistance program (EAP)
- Other wellbeing resources
- Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
