Staff Product Operations Manager

Socure • New York, NY

1d • $199,800 - $249,800

About The Position

Product Operations exists to give product teams the systems, data, and processes they need to plan, prioritize, and deliver well. This role sits at the center of that discipline, contributing to three core areas: the reporting and analytics that give everyone visibility into what's happening, the process that makes planning and delivery repeatable instead of reinvented pod by pod, and the ongoing work of keeping strategy and execution connected as priorities shift. This role sits in the centralized hub, serving as the shared systems, process, and reporting engine that every embedded product manager and product ops partner relies on, rather than being dedicated to any single product line. This role is intentionally broad, encompassing ownership of tools, reporting, and process.

Requirements

• 6+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working inside of a product or engineering organization.
• Comfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel); SQL is a plus.
• Use of LLM-based tools (e.g. Claude, ChatGPT, Perplexity, etc.) to augment and optimize job and role-related workflows, dashboards, research, etc.
• Experience designing and documenting repeatable processes — intake, prioritization, planning cadences — rather than just running an existing one.
• Comfort facilitating conversations where strategic priorities and day-to-day execution are in tension, and helping stakeholders land on a decision.
• Strong analytical skills — able to turn messy or scattered data into something people can act on.
• A generalist mindset and genuine comfort moving between technical configuration, process design, and data/reporting work in the same week.
• A bias toward noticing inefficiency and fixing it, even when it falls outside the "official" scope of the role.
• Excellent documentation and communication skills — you're the connective tissue between central leadership and embedded product teams.
• Ability to work autonomously on a small, fast-moving team where priorities shift.

Nice To Haves

• Experience operating inside a centralized or hybrid Product Ops model, supporting multiple embedded product teams or pods.
• Experience facilitating OKR or strategic-planning cadences and connecting them to roadmap execution.
• Working knowledge of PDLC and SDLC processes — roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF), different types of launch and product profiles (0-1 products, mature products, etc) and the PDLC process to support them.
• Experience with CRM (e.g., Salesforce) or CRM-to-PPM integrations feeding commercial data into prioritization.
• Background in process improvement (e.g., Lean, Six Sigma, or similar) is a plus, though not required.
• Experience in SaaS, fintech, or another regulated technology environment.
• API or scripting experience (REST APIs, Zapier, or similar) for lightweight integrations and automation.
• Experience supporting company-wide planning cycles — annual/quarterly planning, OKRs, board-level reporting.

Responsibilities

• Support reporting & analytics for the Product Org by building and maintaining dashboards and reports for leadership and embedded product teams.
• Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption).
• Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team.
• Partner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting.
• Support recurring reporting cadences — business reviews, quarterly/annual planning, board updates — with clean, trusted data.
• Monitor data quality and drive hygiene standards across the systems that feed reporting.
• Drive process, efficiency & team enablement by designing and documenting repeatable processes for planning, prioritization, intake, and roadmap reviews.
• Identify friction points and manual, duplicative work in the product development lifecycle, and fix them — through better process, automation, or tooling.
• Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden.
• Act as the go-to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively — training, office hours, documentation.
• Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM so work moves smoothly instead of stalling on a handoff.
• Continuously look for opportunities to standardize process across pods while leaving room for the flexibility each team actually needs.
• Keep strategy and execution aligned by partnering with product leadership to translate high-level strategy and company priorities into a concrete, trackable roadmap and planning cadence.
• Run the rhythm of planning — quarterly/annual planning cycles, roadmap reviews, and business reviews — that keeps execution connected to strategy as priorities shift.
• Monitor progress against strategic priorities and flag early when day-to-day execution is drifting from what leadership actually intended.
• Support trade-off and prioritization conversations when competing asks conflict with stated strategic priorities, so decisions get made deliberately rather than by default.
• Make sure work happening inside individual pods visibly ladders up to company-level strategic themes, not just local priorities.
• Close the loop after major planning moments — make sure decisions made in a review actually get reflected in the systems everyone works from day to day.

Benefits

• Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed