Staff Program Manager – Product Operations & NPI

Zscaler•Santa Clara, CA

16h•$164,000 - $205,000•Hybrid

About The Position

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. This is a Hybrid (Santa Clara, CA office 3 days a week) role, reporting to the Vice President of Product Operations & NPI in the Product Management department. This role offers a massive opportunity to champion innovation and make a significant mark on the planning and product roadmap at the forefront of the world’s cloud security leader by delivering never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement.

Requirements

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
8+ years of experience in Product Operations, Program Management, or NPI; preferably in SaaS or cybersecurity industries
Demonstrated ability to manage complex new product introductions and programs via Strong cross-functional coordination skills with exceptional communication.
An exceptional communicator skilled in aligning cross-functional stakeholders while providing clear updates to senior leadership.

Nice To Haves

Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
A strategic thinker, focused on business outcomes, with a proven ability to orchestrate complex programs from inception to delivery while being an advocate for continuous improvement.
A proactive problem-solver who identifies and mitigates risks, efficiently resolving bottlenecks to ensure program success while continuously supporting Zscaler Practice.

Responsibilities

Leading and orchestrating the execution of multiple product development and launching programs to ensure timely delivery and high-quality outcomes.
Acting as a central liaison for cross-functional alignment, addressing program risks, and resolving bottlenecks proactively to maximize the impact of Zscaler Product Innovation for internal/external stakeholders as well as sales/technical teams.
Providing consistent updates to senior leadership and cross-functional stakeholders to ensure alignment on objectives and milestones.
Optimizing operational processes to improve collaboration, scalability, and organizational impact
Fostering a culture of iterative improvement by ensuring feedback is integrated into process refinements